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We are looking for an experienced, creative and organised Communications Manager to join our Marketing and Resident Experience (MRX) team. The MRX Team leads Kent County Council’s communications, marketing, engagement and customer feedback functions. The team designs and improves resident experience of services and manages KCC’s reputation through various communications and contact channels.

This is an exciting role and a great opportunity for a creative and experienced Communications Manager to contribute to and manage a wide range of communications, marketing and resident experience projects and issues.

You will be responsible for:

• helping to achieve important goals by managing a wide range of communications and marketing projects (testing your excellent management skills)
• creating and shaping compelling content and promotional activity (with your knowledge for what will interest or appeal to people)
• providing communications and marketing advice and support (spotting potential issues or opportunities)
• planning, prioritising, scheduling and handling lots of communications activities, often at the same time (while keeping calm and focused)
• building good relationships to get things done smoothly (collaboration is your motto)

About you

• You’re great at working out what communications and marketing activity is needed and turning this into an effective and measurable plan.
• You can spot potential issues and have the experience and expertise to lead an effective communications response.
• You have an excellent track record of successfully delivering multiple, concurrent communications, marketing or resident experience projects.
• You have lots of experience in producing content that will interest and appeal to target audiences.
• You are confident in building good relationships with colleagues and know when to resolve issues yourself and when to escalate.
• You know what’s involved in creating and implementing multi-channel campaigns and communications activity.
• You’re able to influence, motivate and direct colleagues that you don’t directly manage.
• You’re not afraid to challenge or to be challenged, you’re curious to know how things can be improved and you work exceptionally well as part of a multi-disciplinary team, focused on shared goals.
• It matters to you that the work you’ll do here will be helping the residents and communities of Kent.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

For more information, please contact Tracey Gleeson ([email protected])

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note – if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.