communications coordinator Manchester, England

Manchester United

Full Time Manchester, England 59141 - 30807 GBP ANNUAL Today

Job description

Purpose:

To oversee all direct communications to season ticket holders and members around tickets, matchday information and fan experience, ensuring fans feel well informed and valued.

The Role:

Line management of one member of team – Fan Communication & Data Administrator
Work with colleagues across Ticketing & Membership Services to understand their requirements and policies and translate this into effective communications to supporters.
Lead on all ticket related communications to fans including operational updates and policy changes
Support the Head of Fan Engagement in delivering the clubs fan engagement strategy and improving the experience for fans of the men’s and women’s teams.
Lead on evaluation of communications and other fan engagement activity and producing reports and insights to improve performance.
Ensure all communications are clear, human in tone and relevant to audience.
Support on ensuring the club meets and exceeds all aspects of the Premier League’s new Fan Engagement Standard
Support the effective running of the Fans’ Forum, including working with sub-groups.
Attend pre-game operational planning meetings to ensure fan input is given and information gathered to share with fans ahead of their visit.
Regularly meet with key supporter groups and fan reps to help understand issues, evaluate communications and improve service.
Help drive the Club’s equality, diversity and inclusion work with fans and fan groups, with particular focus on the Premier League Equality, Diversity and Inclusion Standard
Create and deliver fan campaigns to ensure the best matchday atmosphere in the Premier League
Lead on fan education and behavioural initiatives in partnership with relevant stakeholders for example around tragedy chanting
Work with colleagues across Brand, Communications & Content on fan related campaigns
Support on fan engagement events with our large network of official supporters’ clubs

The Person:

Essential experience and skills:

Experience in designing and delivering high quality and effective communications to end users.
Proven track record of excellent internal and external stakeholder engagement management
Exceptional written, presentation/ design and oral communication skills
Highly developed organisational skills, working effectively across boundaries.
Comfort working in ambiguous and fast-paced environments with the ability to craft clear communications within this type of environment.
Ability to build relationships with a wide range of stakeholders and facilitate collaborative and agile ways of working.
Excellent evaluation and analytical skills to improve performance.

Desirable experience and skills:

Previous experience of working in the professional sports / entertainment sector
Knowledge and experience of working with fans and fan groups
Knowledge of Manchester United Football Club and its fanbase

Application Information:

If you would like to join the team and be part of our mission, to win the United way, please submit your application by Tuesday 11th July 2023.

Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.
Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces.
Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Morson.

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