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Under general supervision, is responsible for dispatching Airport Police, fire, security, maintenance, transportation, operations, and parking personnel according to request for service and available manpower. Responsible for public information, radio communications, and security surveillance work at the San Antonio International Airport. Working conditions are primarily inside an office environment. Exercises functional supervision over assigned staff.

Work Location
San Antonio International Airport, 9800 Airport Blvd., San Antonio, Texas 78216

Work Hours
Shift schedule (0600-1400, 1400-2200, or 2200-0600) will be assigned after training. Weekends and Holidays

• Supervises the daily operations of the communications center during assigned duty hours.
• Assists in the training and evaluation of AICC Telecommunicator I.
• Assists in the creation and implementation of educational and skill development training manuals, handout materials, visual aids, and program outlines.
• Evaluates emergency and non-emergency requests and determines response disposition.
• Dispatches Airport police, fire maintenance, transportation, operations, and parking personnel for appropriate request for services.
• Operates fire and security systems and monitors CCTV cameras throughout the Airport for any notable incidents.
• Conducts periodic checks on security checkpoint alarms and maintains logs in accordance with FAA regulations.
• Performs registration checks on vehicle license plates, driver's license, and warrants through the computer aided dispatch system.
• Generates San Antonio Police Department (SAPD) case numbers, on specific cases, and logs all pertinent information.
• Maintains logs on lost and found property, persons and vehicles paged, vehicles impounded, shift change checklists, maintenance call back numbers, and incidents archived and/or burned to disc.
• Provides information to the general public and tourists visiting the San Antonio International Airport.
• Maintains and provides flight status information on cancelled or delayed flights.
• Maintains current knowledge of facilities, buildings and airfield on San Antonio property.
• Monitors CCTV cameras throughout the airport for any notable incidents.
• Conducts periodic checks on security checkpoint alarms and maintains logs in accordance with FAA regulations.
• Performs necessary notification on significant unforeseen events (i.e., bomb threats, aircraft emergencies, aircraft accidents, and severe weather warnings).
• Archives and burns pertinent events to disc.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Three (3) years of public contact experience, with at least two (2) of those years spent as a dispatcher of law enforcement, security, or Aviation personnel.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
• Must pass a Transportation Security Administration (TSA) Security Threat Assessment (STA) and a Criminal History Records Check (CHRC) upon employment.
• Must pass a Transportation Security Administration (TSA) Security Threat Assessment clearance upon employment.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence
  Convictions.

• Current Texas Commission on Law Enforcement (TCOLE) Telecommunicator License with Advanced or higher proficiency.

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Knowledge of all pertinent FAA, FAR, and FCC regulations, City ordinances, state laws, and any other applicable rules and regulations.
• Knowledge of all applicable departmental procedures and policies related to proper response in emergencies.
• Knowledge of geographic features, streets, and buildings within the airport area served.
• Knowledge of various types of computer formats and codes necessary to access, manipulate, and relay information.
• Knowledge of dispatch office procedures, practices, and equipment.
• Knowledge of standard radio broadcasting procedures.
• Knowledge of basic alarm systems.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to communicate effectively on the telephone and radio using proper diction and a clear speaking voice.
• Ability to reduce garbled, broken, or distorted transmissions into concise and accurate messages.
• Ability to prepare and maintain accurate records and logs and produce clear and concise reports.
• Ability to work under pressure, exercise good judgment, and make and oversee sound decisions in emergency situations.
• Ability to perform all physical requirements of the job.
• Ability to respond rapidly and effectively in emergency situations.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.