communications associate Remote
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About the job
Job summary
Sometimes things go wrong. At the CCRC we help to put them right.
We are the independent public body that investigates potential miscarriages of justice. It is down to us to tackle complex issues across a broad range of criminal cases. We have dealt with some of the most serious miscarriages of justice of the last 50 years.
This is your opportunity to play a part in this essential, often life-changing work.
At the Criminal Cases Review Commission (CCRC), we work in the interests of justice, and we are wholly independent. We do not represent the police, prosecution, court, or government. We do not represent the person applying for a review of their case. Staying independent helps us investigate alleged miscarriages of justice objectively and impartially.
We have unique statutory powers that allow us to obtain any material in the possession or control of a public body, including sensitive material like medical or intelligence records. Not only that, but we are empowered to form a complete picture of a case from start to finish, and we are the only people who can send a case back to court for a second or subsequent appeal.
For more information about the work we do, please click here
The CCRC is committed to equality and to being an inclusive organisation.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. We are committed to providing reasonable adjustments throughout the selection process and beyond.
Job description
Are you passionate about digital communications and the correction of miscarriages of justice? Join our expanding team at the CCRC.
We are seeking a talented, energetic individual to drive our digital communications to new heights.
The successful applicant will have primary control over the CCRC’s website (www.ccrc.gov.uk) and our existing Twitter and LinkedIn social media platforms, and will be responsible for identifying and implementing CCRC presence on other platforms as necessary.
The CCRC has recently approved a new strategy for external engagement aimed at increasing knowledge of the organisation, which has referred more than 800 potential miscarriages of justice back to the courts since its creation 26 years ago.
Despite being a government-funded body, the CCRC is totally independent and maintains a separate website away from www.gov.uk.
Our website’s security architecture is maintained externally, and this role will focus on delivering engaging content and improving the user journey for our varied audiences (which include potential applicants, the legal community and the media).
You will work with the Head of News to implement an exciting digital communications strategy that keeps people abreast of our work. One project you will support will be supporting the CCRC Historian in uploading his archive of 800+ cases we have referred back to the courts.
At the CCRC, we value diversity and inclusivity. We welcome candidates from all backgrounds who bring fresh perspectives and thrive on constructive challenges. If you're ready to launch your career and make a real impact, seize this opportunity and apply today.
Join us in shaping the future of communications at the CCRC
Your responsibilities will include:
- Manage the CCRC's website (www.ccrc.gov.uk) by regularly updating content, ensuring accuracy, and improving the user journey.
- Oversee and enhance the CCRC's presence on Twitter and LinkedIn, creating engaging and informative social media content that reflects our mission and values.
- Collaborate with the CCRC Historian to upload an archive of 800+ cases referred back to the courts, ensuring accessibility and relevance.
- Contribute to the development and execution of innovative digital campaigns to raise awareness of the CCRC's impact on correcting miscarriages of justice.
- Monitor and analyse website and social media metrics to measure the effectiveness of digital communications and make data-driven improvements.
- Stay informed about industry trends and best practices in digital communications, recommending and implementing innovative strategies to enhance our digital presence.
Person specification
To be successful in this role you’ll need:
Essential:
- Relevant digital communications experience and/or educated to degree level in a relevant discipline (or equivalent Communications qualification – e.g. CIPR Specialist Diploma in Digital Communications), Please note, your application will not be sifted if you do not have this essential experience.
- Passion for digital communication and a proven record engaging with audiences online in a professional capacity
- Proven experience in managing websites and implementing effective digital communications strategies
- Strong writing and editing skills with the ability to craft engaging and concise digital content.
- Extensive knowledge of social media platforms and best practices for maximising engagement and reach.
- Excellent organisational skills and attention to detail to ensure accuracy and consistency in digital communications.
- Collaborative mindset with the ability to work effectively with cross-functional teams and stakeholders.
Desirable:
- Proficiency in content management systems (CMS) and familiarity with website analytics tools.
- Passion for the mission of correcting miscarriages of justice.
- Experience of supporting organisational change and culture development programmes, working with senior management teams
- Experience working in digital product development environment
Please refer to the candidate information pack which contains full details.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Working Together
- Seeing the Big Picture
Benefits
We offer a wide range of benefits, including flexible working options. You can also look forward to:
- A Civil Service pension - this will see us making a significant contribution to your pension fund
- 29 days' annual leave allowance (pro rata), in addition to eight statutory bank holidays and special leave allowance for your birthday
- Generous paid maternity, paternity and shared parental leave (SPL) which is in excess of the statutory minimum
- We have flexible working patterns, including access to a flexible working scheme;
- We also operate a flexi time system which means you can build up to two additional days off per month
- Remote working (anywhere in the UK) - we will supply a chair, monitor and all the kit you need to work from home comfortably and safely
- Reimbursement for any travel, subsistence, and expenses
- 3 paid volunteering days per year
- Access to retail discounts and a cashback site
- Occupational Health Services and an Employee Assistance Programme
- Free eye tests and a contribution towards lenses or spectacles for VDU users
To find out more and apply, please visit our website.
Things you need to know
Selection process details
Selection process timeline:
- Applications should be submitted no later than 23:55 on the 12 July 2023.
- The panel will sift against the essential criteria listed in the person specification. It is essential that in your written application you give evidence, using examples, of proven experience in each of the essential criteria of the person specification. If we receive a high number of applications, we may perform an initial sift on the lead essential criteria, which will be listed first in the application form. Please note - the CV incorporated into the application form is for information purposes only and will not be scored. Behaviours will be assessed at interview stage only.
- Candidates who pass the initial sift may progress to a full sift, or straight to assessment/interview. We hope to notify applicants with the outcome of the initial sift by w/c 17 July 2023.
- Shortlisted applicants will be invited to an online interview on Wednesday 19 or Thursday 20 July 2023. This will be a blended interview to assess experience, behaviours and strengths. During the interview process, this vacancy may include a short presentation and/or assessment. Further details will be provided to shortlisted candidates upon invitation to interview.
One of our HR colleagues will be on hand to answer any queries you may have throughout the process.
Please note, the above dates are subject to change. It may not be possible to accommodate alternative requests for assessment and interviews. Please refer to candidate pack for the indicative timeline.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, do contact the HR team in the first instance.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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