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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Brand, Marketing and Communications (BMC) function has an important role to play in helping to achieve EY’s ambition to create long-term value as the world’s most trusted, distinctive professional services organization. We work hand in hand with the business to take services and solutions to market; bring our purpose, building a better working world, to life for our people, clients and communities; engage our people and build a high performing culture; and to build the commercial value and emotional resonance of the EY brand.

Through the collective power of BMC, and the other teams and specialists we work with, we aim to build a better working world by driving commercial value through distinctive marketing and communications that deliver measurable market impact.

BMC also includes a number of teams who are responsible for content development, editorial, webcasts, events-staging, strategy, planning and operations. Through the collective power of BMC, and the other teams and specialists we work with, we aim to build a better working world by driving commercial value through distinctive marketing and communications that deliver measurable market impact.

The opportunity

The internal Communications and Engagement (CE) team plays a critical role across the business. We inform, engage and inspire our people around EY’s purpose, values and strategy, and help to create an exceptional experience for our people through content creation, channel evolution and strategic counsel, as well as ensuring EY people have access to the information, they need to fulfil their roles.

Our CE Transformation goal is to be more agile, audience-centric and data driven, working together as one CE team across the Executive, functions, geographic Areas and Regions. As part of our CE Transformation program, we are continuing to evolve our global internal communications strategy, with a particular focus on how our content and platforms evolve to deliver more impactful, targeted internal communications.

This is a particularly exciting opportunity to help shape our approach with potential changes to the organization. This role will be pivotal in defining the solutions that will be required during this time, and beyond, with a focus on AssureCo channels and global content strategy.

Reporting to the Global Channels Leader, you will work closely with our Brand, Marketing & Communications (BMC) Product Management team, Measurement and Reporting team.

Your key responsibilities

• 
  Support the BMC Everest Internal Channels workstream, helping to define the platform and content solutions that will be required during this time, and beyond, with a focus on AssureCo channels and global content strategy.
• Support the development of EY’s digital strategy for internal communications. You will set the direction for how we can increase the reach and engagement with our channels by taking an audience-centric approach, leveraging the data and insights available, as well as external best practice.
• Driving the content framework to ensure EY people are receiving engaging content that is relevant to them no matter where in the organization they work.
• Ensure that our CE teams are effectively leveraging existing channels. Supporting the training, guidance and share best practice on the strategic application of our core channels. These channels include our intranet, daily news email, broadcast email, internal social media (Yammer), video/audio platform (Stream), collaboration and crowdsourcing platforms, such as Teams, as well as virtual event platforms.
• Help drive behavioural change with our CE teams and senior stakeholders to create a better balance between push and pull communications and more interactive, two-way communication, e.g., Yammer.
• Continue to improve our approach to measurement and reporting. Working with the relevant teams to monitor levels of reach and engagement with our channels and use insights to drive improvements through functionality or CE application.
• Create virtual teams and networks across EY to gather insights, crowdsource new ideas and thinking from both within BMC and the business.

Skills and experience

• 
  Exceptional knowledge of digital/technology platforms used within communication functions
• Content
• Experience of channel implementation in a large, matrixed organization and the ability to demonstrate measurable results
• Experience in developing content plans and strategies for a global audience
• Knowledge of working in a professional services organisation is desirable
• Experience with using Unily or a similar intranet CMS is desirable
• Strong internal communications experience in a global organization
• Exceptional stakeholder management
• Strong leadership and consensus-building skills in a dynamic environment
• Excellent networking and relationship building skills
• Strategic thinking and strong influencing skills
• Outcome/results driven, delivering on strategic priorities
• Experience of working effectively in a virtual, cross-cultural/cross-time zone environment
• Strong knowledge of Yammer capabilities and enablement of two-communications
• Experience of executing communications within major change/transformation programs
• Experience of working with data to drive decision making and planning
• Proactively develop others, coaching teams and building a success-based culture within teams
• Strong written and verbal communications skills
• Agile and willing to go the extra mile.

What we are looking for

We are seeking a high-energy and dynamic person with significant experience in internal communications and technology/digital roles in large global businesses and/or professional services organizations. The ideal candidate will have a passion for channels and content, as well as embrace change and innovation to ensure that we can continue to deliver world-class BMC initiatives in an ever-changing environment. This role requires building strong relationships and collaborating closely with other leaders within the BMC function and across EY.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. It’s yours to build.

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