Communication and Content Support Agent (m/f/d)

Communication and Content Support Agent (m/f/d) Remote

pentahotels UK
Full Time Remote 10.56 - 12.04 GBP Today
Job description

We trust you in these areas:
  • Reservations related tasks such as handling communication for the brand
  • Handle complaint emails and follow up with property and ensure complaint is resolved
  • Managing property content on all booking channels via our content management tool
  • Streamline general website updates coming from E commerce and Marketing
  • Overseeing room type descriptions and related translations internal and external
  • Audits on online appearance on all public booking channels (eg. Website, OTA´s, GDS)
  • Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
  • Reporting daily business, occurring issues and important information to the HORs

These are your talents:
  • Experience - you've already worked in a similar role
  • Software skills - you are familiar with Microsoft Office
  • Plain speaking - you are in contact with guests, customers and teams in English
  • Responsible and communicative - you enjoy being part of the team

This is how we work together:
  • Appreciative remuneration - supplemented by individual pension plans if desired
  • Flat hierarchies - your opinion counts
  • Further education - internally we are happy to promote your talent
  • Your birthday - is your additional day off
  • Health - we support your membership in a fitness club

The working atmosphere in our Penta Hotel? Simply relaxed! Nevertheless you need some time out. We would like to invite you and your companion for two nights a year in one of our hotels. Your friends and family are welcome and get a discount.

Have a look around. You like it with us? We are looking forward to receiving your application documents!

Communication and Content Support Agent (m/f/d)
pentahotels UK

www.pentahotels.com
Frankfurt am Main, Germany
Unknown / Non-Applicable
1001 to 5000 Employees
Unknown
Hotels & Resorts
2007
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