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Communication and Content Support Agent (m/f/d) Remote

pentahotels UK

Full Time Remote 10.56 - 12.04 GBP Today

Job description

We trust you in these areas:

Reservations related tasks such as handling communication for the brand
Handle complaint emails and follow up with property and ensure complaint is resolved
Managing property content on all booking channels via our content management tool
Streamline general website updates coming from E commerce and Marketing
Overseeing room type descriptions and related translations internal and external
Audits on online appearance on all public booking channels (eg. Website, OTA´s, GDS)
Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
Reporting daily business, occurring issues and important information to the HORs

These are your talents:

Experience - you've already worked in a similar role
Software skills - you are familiar with Microsoft Office
Plain speaking - you are in contact with guests, customers and teams in English
Responsible and communicative - you enjoy being part of the team

This is how we work together:

Appreciative remuneration - supplemented by individual pension plans if desired
Flat hierarchies - your opinion counts
Further education - internally we are happy to promote your talent
Your birthday - is your additional day off
Health - we support your membership in a fitness club

The working atmosphere in our Penta Hotel? Simply relaxed! Nevertheless you need some time out. We would like to invite you and your companion for two nights a year in one of our hotels. Your friends and family are welcome and get a discount.

Have a look around. You like it with us? We are looking forward to receiving your application documents!

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