Communication Administrator – DE/IT/PL/RO London, England
Job description
Who we are...
Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.
We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people.
Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location.
Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries.
Position Overview
Verra Mobility is looking for a Communication Administrator. The Communication Administrator will assume responsibility for the complete processing of incoming and outgoing written communications, handling translations and operating the EPC call centre.
This is a temporary position with a fixed-term contract of one year. The position can be either remote or hybrid.
Essential Responsibilities
- Ensure that all incoming communications are processed appropriately.
- Daily management of personal inboxes, including processing of any client communications.
- Responsible for forwarding on cases of particular importance to relevant person.
- Ensure that all phone calls in their particular language set are answered and any query that the caller may have is handled and necessary information is provided.
- Ensure that all queries sent to clients are written in the language of the client where possible.
- Responsible for adding comments to any cases when a phone call has been taken or otherwise appropriate.
- Responsible for updating the Appeals Manager and the rest of the team on client updates and saving these updates to the client Vendor Card.
- Ensure that any translations needed by the company are processed within the time set.
Qualifications
- High School Diploma or GED equivalent
- 1-2 years of work experience
- Excellent written and verbal communication skills in English and German or Italian or Polish or Romanian languages
- Any additional languages are a plus
- Proficiency with Windows based applications, including Office and Outlook
- Strong interpersonal skills and ability to interact with varying personalities
- Must demonstrate reliability and dependability, including schedule adherence and attendance
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
