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We’re Ocado Retail. We’re the people powering Ocado.com, the UK’s fastest-growing grocer, and Ocado Zoom, our almost-as-fast-growing, same-day grocery service. As the world’s biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience.

We’re an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self and Challenge what's possible. We’re growing fast, and we’re looking for like-minded people to join us for the next step of this.

About Zoom by Ocado

Zoom is our fast-growing rapid delivery service, delivering convenience without compromise to customers in London and Leeds. With over 10,000 products to choose from, Zoom gives customers more choices than other rapid delivery services, all delivered in less than 60 minutes.

Although we work very closely with our colleagues in Ocado.com, Zoom is its own business, with a separate website and app, and a small dedicated team that looks after ranging, pricing and promotions, the content of the website and app, and marketing. So, if you want to come and work for the world's largest online-only grocer in an entrepreneurial role, this is the team for you.

The Role

At Zoom, we pride ourselves on the wealth of data we have available to us and how this can be utilised to drive the business forward as we grow rapidly, expand into new cities, and shift our mix of customer demographics.

We're looking for a Commercial Analyst to extract and make sense of this data in order to help inform our decisions on a wide range of commercial topics from pricing and promotional strategy, range differentiation between sites, on-site Merchandising impact and supplier performance, to the dynamics of our customer’s shopping habits.

The successful candidate will turn data into actionable insight and see the results applied to the Zoom platform in a very agile manner allowing new ideas to be trialled and tested quickly and providing significant opportunity for immediate impact and input into the future of the Zoom business.

In this role, you'll have the chance to work on both tactical queries as well as supporting the Zoom commercial team and wider business to develop longer-term strategies. Your day-to-day tasks and responsibilities will centre around managing, completing and reviewing analytical projects and tasks to better understand how customers interact with our site, and what we can change to influence their decisions allowing us to step the business forward.

If you’ve had prior experience working as an analyst and want to expand your remit to develop breadth across a wide range of commercial topics working in a small team with the ability to see the results applied immediately, then this is the role for you.

Role and responsibilities
The ideal candidate will:

• Have previous working experience as an analyst
• Have a commercial mindset and be a great problem-solver - using these skills to help answer business questions and uncover actionable insight
• Be numerate - can demonstrate their experience using large datasets and have great Excel skills
• Be a strong communicator - able to feedback their findings to a range of stakeholders across all levels
• Collaborate across teams - seeking knowledge from others and willing to share expertise
• Have a proactive approach to their work. Bringing ideas to the team on projects that would add benefit to Ocado and our customers
• Always stand up for our customers, keeping their needs front of mind
• Experience in extracting, manipulating and analysing data to provide critical information to enable business decision making

Skills you will use in the role:

• SQL - you will either have some prior experience or an interest and eagerness to learn (we can train you)
• Data analysis - your skills will be evident by either Maths A level, a STEM degree, or significant working experience with data and analysis
• Storytelling - taking the data and insights that you’ve found and communicating it to others in a concise and understandable way
• Influencing stakeholders to make the right decisions using your insight
• Managing relationships across multiple stakeholders and teams
• Creating and maintaining reports in Excel and Tableau

Behaviours we would like you to demonstrate:

• Ability to lead in driving projects forward and to deliver to plan
• Taking a collaborative approach and sharing your knowledge to work with and support the wider team around you
• Being curious and keen to learn and develop yourself
• Listening to others and understanding the business questions/challenges that they have and what is important to them
• Proactivity and taking personal responsibility - identifying projects that could make a positive difference to the business and then taking ownership to get them done

What We Offer You

At Ocado, we value our employees and want to ensure you are rewarded for your contribution through competitive salaries and fantastic benefits.

• Hybrid working
• Free onsite parking and free shuttle service from Hatfield station
• Regular socials
• 26 Days Annual Leave plus bank holidays
• 15% Ocado discount and 20% Marks and Spencer discount
• Private Medical insurance
• Income Protection & Life Assurance
• Enhanced Pension Scheme (with 7% matching)
• Exciting company benefits through Reward Gateway

A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It’s a successful combination of award-winning customer service and unrivalled customer data; world-leading technology and logistics from Ocado Group, and unrivalled product development from M&S.

Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status

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