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College Services Manager

Kaplan International College London

£32,000 - £35,000 Per annum + benefits

We are looking to recruit a College Services Manager to join our team.

Who we are what we stand for

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. See the college’s approach to Equality, Diversity and Inclusion here . If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this form

Explore our website: http://kpln.org/KPathways#StudyAbroad #KICL #KaplanLifeFOLLOW US for more content! YouTube: http://kpln.org/youtube

The Role

As a College Services Manager, you will be responsible for managing the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. This role will initially focus on Student Wellbeing, Student Welfare and Student Support.

As a College Services Manager you will:

• 
  Support the College Services team in delivering the very best experience for our students and ensuring the wellbeing and safety of our students.

• Be responsible for the effective and efficient delivery of all non-academic student support services.

• Manage the College Services team to provide customer service excellence to a range of stakeholders including students, agents, sponsors and parents, from planning travel and arriving at the airport through to enrolling on their programme at university.

• Work with departments across our partner university and Kaplan International Pathways to continuously improve the student experience.

• Manage the implementation of induction activities and welcome events, to ensure a successful student transition to UK studies.

• Work collaboratively to ensure a successful student journey from pre-arrival to progression to university.

• Manage and develop the Student Voice programme and respond to student feedback.

• Promote the college and brand through marketing channels such as social media and working with alumni.

• Oversee the production of data and reports showing student performance for internal and external purposes.

• Lead the delivery of extra-curricular activities such as social events and professional development.

• Manage the team to support students in relation to wellbeing and safeguarding.

• Ensure the accuracy of various data sets and information by completing audits to remain compliant with regulatory frameworks.

• Deputise for Head of College Services as required.

• Perform any other duties as required by Head of College Services or College Director.

About You

You will be a customer-focused professional with management experience, who enjoys or would enjoy working with international students. In addition, you will be enthusiastic and performance-driven, with a desire for development within the role, and a willingness to work across, up and down the College structure, and with external partners and stakeholders.

Key skills, qualities, experience and knowledge

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  Experience of working in an educational or service driven environment.

• An understanding of supporting the needs of international students.

• Experience in a leading role in supporting the wellbeing and safeguarding of international students.

• A proven track record in leading teams to deliver excellent customer service.

• Excellent interpersonal, written and verbal communication skills with the ability to communicate to a wide audience.

• Ability to manage competing priorities and deadlines through careful management of team workloads and individual projects.

• The ability to respond positively and lead teams through periods of change.

• Commitment to Equity, Diversity and Inclusion.

• A sound understanding and experience of working within the frameworks of relevant regulatory bodies, preferably the UKVI and OfS.

• Excellent IT skills including advanced proficiency in Excel for data analysis and reporting.

• Experience of database management is desirable.

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role by 14th July 2023.

Benefits

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

• 
  Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

For international students who have the rights to stay in the UK following graduation, we welcome application under the Graduate Route visa.

About Kaplan International Pathways

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.