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College Services Advisor

UWE Bristol International College

£22,000 Per annum + Benefits

The College

Part of Kaplan International Pathways, University of the West of England Bristol’s International College (UWEBIC) operates in partnership with the UWE Bristol to provide a pathway for international students to undergraduate and postgraduate degrees at the University. UWEBIC is a special place, where each year we see students from all over the world flourish as they prepare for university life.

At the heart of our educational approach is a belief in supporting students to become independent, motivated learners who will thrive in higher education. We are particularly interested in attracting committed teaching professionals who are passionate about their subject, open to incorporating technology into their teaching delivery and interested in finding new ways of bringing a curriculum to life. The full range of business, law and social science modules offered at the college is listed here.

The College Services team play a vital role covering all aspects of the student life-cycle, from registration, to course completion. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration.

The Opportunity

As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. This role will initially focus on student attendance and fee payment.

As a College Services Advisor you will:

• 
  Provide excellent customer service in a student facing environment.
• Deal with student enquiries by providing a flexible, personalised and inclusive approach.
• Maintain accurate information on the student management system.
• Support pre-arrival, arrivals, registration and welcome events.
• Assist in the maintenance and development of student-facing content.
• Support the development and delivery of extra-curricular activities.
• Provide administrative support across the whole student life cycle.
• Support students in relation to wellbeing and safeguarding.
• Assist compliance with regulatory frameworks.
• Have a flexible approach to work, for example, some out of hour's work may be required during busy periods.
• Work with the College team to continuously improve the student experience.
• Any other duties as required by the College Management Team.

Candidate profile:

• 
  Ability to deliver excellent customer service skills.
• High level/good of verbal and written communication skills.
• Strong interest in working in education and in particular international students.
• Confident with IT, in particular Microsoft Excel.
• Excellent organisational skills and the ability to manage time effectively.
• Willingness to work flexibly.
• Experience of working as part of a team to achieve goals.
• Attention to detail.
• Ability to take initiative.
• A strong commitment to Equality, Diversity and Inclusion.

Start date: From May 2023

Please apply with CV and cover letter by 5th May 2023. Interviews are scheduled for Thursday 18th May 2023.

Shortlisted candidates will be invited to interview. Applications are continuously reviewed so please submit yours straight away. Don’t feel you have to meet every point listed – we want to hear from all experienced and enthusiastic applicants. Visa sponsorship may be available in exceptional circumstances.

Benefits

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

• 
  Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this form

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

For international students who have the rights to stay in the UK following graduation, we welcome application under the Graduate Route visa.

About Kaplan International Pathways

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.