collector Hampton, VA
Job description
Amazing organizations don't just happen!
Vision, strategy and innovation come to life through execution.
Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.
Full Time Opportunities
Hybrid work environment (combination of in-office and remote work)
All equipment will be provided by us
We are currently hiring Collections Agents to add to our team!
WHAT YOU WILL DO
You will be responsible for a variety of tasks related to customer account management, payment negotiation and collection, as well as answering general inquiries about the customer’s account. Make contact with customers via telephone to negotiate & arrange payments on past due accounts
- Help customers with complaints and questions relating to their products or services
- Ensure customer satisfaction and provide professional customer support
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client-specific, and corporate guidelines
ABOUT YOU
- Previous experience in a collections or call center agent role is preferred but not required
- Experience in the finance or credit industry is a plus
- Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic
- Excellent written and verbal communication skills are required
WHO ARE YOU
- You are empathetic, a good listener, and want to help others
- Have a desire to grow and drive your career forward by meeting daily, weekly, and monthly goals
- You thrive in a high paced work environment
- You are highly organized and professional
- Good negotiating and customer service skills
WHY WORK WITH US?
- Full-time opportunities
- $15.00/hour
- Health & Dental Benefits available after an initial waiting period
- Hybrid Position (combination of in-office and remote work)
- Casual Dress Code
- Amazing work culture where you can learn and grow
- We combine your people skills with technical and client-specific training to make you a top-performer!
WHERE ARE WE
4410 E Claiborne Square
Hampton, VA 23666
USA
We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago – please visit our website for additional information
ABOUT US
Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call center industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!
CHECK US OUT FOR YOURSELF
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing US
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!
Job Type: Full-time
Salary: $15.00 per hour
Physical setting:
- Call center
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hampton, VA 23666: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: Hybrid remote in Hampton, VA 23666
About Bill Gosling Outsourcing
CEO: David Rae
Revenue: $25 to $100 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.billgosling.com
Year Founded: 1955
