Collections/Financial Health Specialist - Home based Remote
Job description
Collections/Financial Support Specialist
Career Level: 12 Associate
Location: Home based
Hours: Monday to Friday - 9am to 5.30pm
If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.
We care deeply about what we do and the impact we have with our clients and communities. At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.
We build careers. We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity to work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team!
As well as a competitive salary, we offer a variety of excellent benefits including (but not limited to!):
- Employee Share Purchase Plan
- Excellent Pension scheme
- A variety of Health and Well-being benefits, including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
- Employee discounts
- Three days paid leave per year for charitable work of your choice
- Excellent employee referral programme with generous bonus payments for introductions
The Role
As a Collections/Financial Support Specialist, you will be responsible for dealing with telephone enquiries from customers who are experiencing financial difficulty, finding appropriate solutions for their circumstances and delivering exceptional customer experience. You will have exceptional communication and empathy skills, being able to deeply qualify their circumstances and needs whilst also building relationships with customers.
- Having great conversations with customers, helping them find a suitable solution to their financial situation
- Gathering relevant information from multiple systems to shape and inform decisions that support customers in financial difficulties
- Displaying compassion and understanding towards customers in vulnerable situations
- Setting up plans and working with other specialist teams to support the customer.
- Recording conversations and administrative actions within relevant systems
- Reviewing processes which could be automated or enhanced to improve the customer and business experience.
The successful candidate will have:
- Previous experience working for a bank in a similar financial support/financial assistance/collection & recoveries role
- Excellent communication and listening skills, both verbal and written, for effectively interacting with customers
- Flexibility and ability to handle a variety of tasks and changing situations
- Strong knowledge of financial principles and practices, such as budgeting, saving, and investing
- A strong desire to help customers improve their financial health and achieve their goals
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: Remote
