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Deal efficiently with any customer queries that may arise during the key collection process, ensuring customers receive outstanding service. Demonstrate a professional and can do attitude towards customers that are collecting their new vehicles, as well as during after sales bookings.

Duties/Responsibilites

• Complete key collection process whilst adhering to the Cargiant script
• Escort customers to their new vehicles; addressing any queries that they might have in a polite and professional manner
• Deal with vehicle keys in a responsible manner, ensuring all keys are kept in the correct locations
• Conduct vehicle movements in the customer service area
• Deal with After Sales bookings, ensuring all faults are recorded on the booking forms. Pass on any additional concerns highlighted by the customers to the After Sales Controller
• Perform weekly stock checks to ensure vehicle status and systems are accurate
• Deliver vehicles to customer’s address as and when required by Management
• Prepare all vehicles prior to customer collection, this includes removing windscreen stickers and cleaning the vehicles ensuring high quality is achieved
• Help the paint protection team with the paint protection application process as and when needed
• Undertaking any other ad hoc tasks as requested by Management Senior staff
• Carrying out final quality control checks using an Ipad ensuring all vehicles are ready for collection

Health Saftey Responsibilites

• It is each employee’s responsibility to ensure that the environment in which they work in is safe for them and others.
• This includes reporting all accidents to management.
• Reporting any potential issues which could cause harm.
• Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Company Handbook.

Knowlege Skills Experience

Essential

• Organisational skills
• Good communication skills
• Professional, polite and pro-active
• Full and valid driving licence
• Ability to work under pressure
• Attention to detail and accuracy
• Ability to multitask

Cargiant is officially the largest car dealership in the World with 7000 vehicles in stock and retail sales of over 900-1000 cars per week! We opened our doors to the public in 1976 with the mission to change the car buying process forever. For over 40 years our customers have come from all over London and the surrounding areas because they trust us to remove the hassle, eliminate the stress but more importantly save them both money and time.

As a Cargiant employee you’ll be based at the heart of Cargiant, a 48-acre site (equivalent to 30 football pitches or 720 tennis courts!) based in North West London. Having built its reputation on retailing great product at unbeatable prices, Cargiant has been instrumental in changing the perceptions of the used car sector, and are committed to offering their expert and friendly advice. Our awards include, the Motor Trader Industry Awards, Car Retailer of the Year Award and Used Car Awards from Car Dealer, to name but a few.