Collections Associate London, England
Job description
About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people's lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK's leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sacs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC's Responsible Business of Year 2018, included in KPMG's Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We're looking for an enthusiastic Specialised Collections Associate with a passion for amazing customer service to join our Customer Operations Team.
What you'll do
- Collaborating on debt collection strategies with other departments and external partners.
- Prevent early day delinquency by contacting customers using various contact channels
- Assist senior colleagues, team leaders and the team manager, along with external partners, with detailed collections reporting.
- Responding to customer queries and complaints in an efficient and professional manner, referring to the relevant department where applicable.
- Communicating with our customers on the telephone and email, based on our customer's needs.
- Escalating customer issues with management when the need arises.
- Adhering to a company's policies and procedures when interacting with customers.
- Staying up to date regarding a company's products, services and policies by attending training sessions.
- Maintaining accurate customer records in a company's customer relationship management (CRM) system and completing call logs and reports.
- Assisting with back office tasks to support our customers and the execution of the collections strategy as required
What's in it for you?
- Company bonus scheme
- 25 days holiday with an extra day off on your birthday
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
- Enhanced policies that are family and pet friendly, to include company sick pay and Peternity leave
- Annual personal learning budget
- Great career development in a fast paced environment
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program
- Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices at Scale Space, White City
- Being part of a community of Blenheim Chalcot-backed fintech growth businesses including ClearScore, Liberis, Kodoo and Modulr, with opportunities to share and learn together
- More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!
Who you are
We embrace our differences but there's one thing we like to share our values, so it's important to us you are:
- fearless, and able to make the impossible possible.
- responsible, and want to help build a business that delivers a meaningful difference to society.
- dedicated and want to commit to an exciting journey even through the highs and lows.
- empathetic and truly care about every colleague and customer.
- united, because you understand we achieve more when we work as a team.
- humble, and take feedback as a way to continuously improve.
The Details
We offer a hybrid working pattern, 40 hours per week from Monday to Friday, 8:45am to 5:45pm
We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
