Collections Associate Reading, England
Job description
Let us tell you a bit about us…
We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.
We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.
We thrive upon saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Feel like being part of…
Reporting to the Collections Team Leader within the Asset Finance Collections Team, the Collections Associate is responsible for collecting overdue amounts due to Aldermore through effective case handling. This is a varied role with a key focus on Service Level Agreements (SLA’s), governance, compliance and regulations as well as working with suppliers, brokers, introducers and internal colleagues either by telephone, electronically or face to face.
This role will be based in our READING office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.
- To professionally and effectively collect and recover early arrears and manage cases in default within the Asset
- Finance portfolio, whilst adhering to all Collections policies and procedures. B
- e a team player within both the Collections team and the broader Asset Finance team of Aldermore Bank supporting the business as a whole to deliver growth and other targets, whilst adhering at all times to the overall compliance policy framework within the business.
- Assessment and Resolution of customer arrears, by telephone/email/letter where appropriate. Recommendation on longer-term recovery strategy as appropriate.
What do we expect of you?
- Asset Finance / Leasing and Collections experience gained within SME market
- Experience of working within a regulated, banking or financial services environment
- Experienced at delivering collection and recovery processes within dynamic collections environment
- Good communication and analytical skills
- Numerate – able to interpret financial statements (balance sheet/P&L/cash flow)
- Team Player
What can you expect of us?
- A friendly and flexible culture, synonymous with our proposition to our customers.
- A growing organisation that defines itself as being nimble, lean and strong.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A communicative, accessible and approachable ExCo.
And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.
Still curious?
Join us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
#backingyoutobringyourbest
Aldermore Group is an equal opportunities employer.
We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.
