Administrative Assistant, Data Services London, England
Job description
Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Do you love working with customers, have strong problem-solving or troubleshooting skills, and excellent attention to detail? Are you curious in nature, self-motivated, and take pride in your work? Join the Data Services team as an Administrative Assistant!
Data Services specializes in regulatory audit and eDiscovery litigation support requests and ensures that historical data from a customer's legacy solution is migrated into Global Relay Archive. We are currently looking for analytical candidates with solid administrative experience and technical aptitude to join our bright, diligent and dynamic team.
The Administrative Assistant is a customer service role that focuses on requests related to data going in and out of customer archives as well as assisting customers with the management of that data. You will become a subject matter expert in data management and related services (e.g. Data Imports, Data Exports) within financial and compliance-regulated industries.
Your Job:
- Provide exceptional first-class assistance while helping customers manage their data within their archive
- Perform project coordination and administrative duties such as answering phone and email requests, CRM data entry, and billing
- Organize, analyze and validate data, reports and agreements
- Escalate urgent customer issues, bugs, and requests (analyzing, summarizing, and proposing plan of action)
- Present solutions to our customers' needs based on Global Relay's policies, procedures and technologies
- Must be available for the occasional evening or holiday shift to ensure 7x24x365 department coverage
About You:
- Post-secondary education; undergraduate degree or equivalent experience
- Minimum of 1 to 2 years of experience in a dynamic office environment desired, but not essential
- Previous administration experience with the ability to manage multiple projects simultaneously desired, but not essential
- Excellent attention to detail and ability to work within defined legal policies and procedures
- Strong written and verbal communication in English
- Excellent time management skills
- Prior experience of Microsoft Office (Outlook, Excel), Salesforce and Confluence(Jira) applications referred
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
