Collections Assistant London, England
Job description
Salary: £28,000 - £31,000 per annum, plus benefits
Location: North Greenwich, London
Overview of role
We have an exciting opportunity as a Collections Assistant within Finance, reporting to the Collections & Cash Management Manager.
You will be conducting credit management and collection activities, working to minimise the risk of bad debt and deliver prompt and efficient collection of funds due to TfL to support cash flow. This involves running customer credit checks, as well as pursuing the collection of over overdue debt and escalating to the Collections & Cash Management Manager as required.
You will also be delivering work to meet KPIs measuring the collections activity, while maintaining a cost-efficient service.
Key Accountabilities
- Run credit checks on new customers
- Support the dunning process and aid the collection of overdue debt
- Conduct exception billing activity as required (e.g. generating exception invoices / issuing invoice adjustments)
- Deliver against defined KPIs
- Remain up to date and comply with relevant policies, controls, thresholds and guides, adopting a risk-based approach to activities
- Address external customer and business / finance queries as required.
- Ensure appropriate escalation of issues and risks to other team members or Collections & Cash Management Manager as required
Skills, Knowledge & Experience
Skills
- Interpersonal and communication skills (Essential)
- Ability to identify and escalate risks (Essential)
- Ability to support continuous improvement initiatives (Desirable)
Knowledge
- Knowledge of the credit management and collection process and how it fits in with the wider Order to Cash process as well as dependencies on other Finance and business processes (Desirable)
- Working knowledge of the SAP system (Essential)
- Proficient in the use of Microsoft Office software (Essential)
- Basic understanding of accounting principles (Desirable)
Experience
- Experience supporting credit management and collection activity (Desirable)
- Experience of working in a business services environment (Desirable)
- Experience in supporting continuous improvement initiatives (Desirable)
- Experience in dealing with third-parties (Desirable)
- Experience using SAP
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information
Application Process
Please apply using your CV and a two-page covering letter. Think carefully about the skills, knowledge and experience in the advert and ensure you demonstrate how you meet these in your CV and cover letter.
The closing date for applications is 23:59 on Sunday 16th April 2023
We may close this advert early if we receive a high volume of suitable applications.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 29/30 days annual leave plus public and bank holidays (delete one)
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
