Collection Agent Glasgow, Scotland
Job description
Salary £22,672.00 per year
Job Details
Collections Advisor – Utilities
Location: Glasgow
Hours: Monday to Friday Between the hours of 8am to 6pm. (40 hours)
Location: Glasgow
Salary: £10.90 a hour
We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service.
We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow.
In this role you will be handling inbound and outbound customer calls to existing customers to discuss debts on live and closed accounts. You will set up agreed payment plans and also register any complaints.
You will be responsible for
- Identifying properties where a business has moved or shut down due to failed payments
- Looking through systems for any updates or payment information
- Checking google street maps, companies house and land registry
- Calling properties, emailing businesses, and contacting through investigation
- Updating systems and issuing bills
- Process included in below documents
You will receive several weeks of full paid training on our systems, products, and call handling
Requirements
Experience of working in a high volume customer contact environment
- Standard Grade English and Maths or equivalent
- Experience of working in a high volume customer contact environment
- Experience of working in a target driven environment
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
Benefits
- Referral programme
- Sick Pay
- Maternity Pay
- Bonus Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts
Next steps
Feel ready to jump in? Click Apply Now
Job Type: Full-time
Salary: £22,672.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 2023-5193
