Colleague Support Host (Support Team) London, England
Job description
We are on the lookout for a customer service superstar!
We have an exciting opportunity for a customer services expert to join our fantastic team!
The Support Team Member will be supporting our teams at various locations but will be based at London sites when not covering such as:
- 2 X London Sites
- 1 X Chatham (Kent) Site
- 1 X Thanet Grange (Essex) Site
Support Team Member is the go-to person for supporting the day to day needs of our clients, delivering an exceptional working environment and a 5* Visitor experience. Supporting the below areas:
- Main Reception/Front Desk
- Executive Client Meeting Suite (internal meeting rooms)
- Back of House (floor management to support the Property Management Team)
- First-Line Technology Support (including basic AV knowledge)
- Events (ad hoc overtime work required)
- Townhall (internal event space)
- Events (in hours/overtime guest registration and/or cloakroom support
- Mailroom Operations (reginal sites only)
Core to your role will be the ability to form trusted relationships with our client Employees. You will work directly with the local Portico teams and Workplaces Services Team, exposed to many aspects of facilities management and responsible for the day-to-day smooth running of our client's flagship offices.
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can do. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a 5* customer service role or facilities role is essential.
Please note that any travel to regional sites, outside of London will be covered.
Shift pattern: 40 hours per week / shifts from 07:00 - 18:00 / Monday to Friday
Salary: £27 100.00
Why Portico?
We have a unique culture that rewards hard work and commitment and empowers people to grow, with the belief that work should be fun and engaging!
We live by the values of Love, Immersive & Experience, which we strive to deliver every day. Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their chosen career. We are a vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico, hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
We also have a 24-hour confidential helpline for employees, providing counselling & information services. You will also have access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.
Job Types: Full-time, Permanent
Salary: £27,100.00 per year
Benefits:
- Company pension
- Sick pay
- Blink (our own social media app)
- Hapi discounts (Nespresso & Everyday discounts, Cycle to work, Aviva Gym, E-Vouchers and many more)
- 10% Halfords discount (instore purchases)
· Recommend a Friend Bonus Scheme
· Thank You voucher scheme
Schedule:
- Monday to Friday, 40 hours per week working in shifts between 07:00 and 18:00
- 8-hour shift
- Monday to Friday
- No weekends
Apply today!
Job Types: Permanent, Full-time
Salary: £27,100.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
COVID-19 considerations:
N/A
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 22/03/2023
