Coach Team Leader Remote
Job description
About Us
We help high school students get better marks at school by providing them with an online coaching program that shows them an easier way to study. We get fantastic feedback from students and parents.
Objectives
- Improve retention rate. That is, when a student starts with us, we want that student to have a fantastic experience so that the student does not exit the program early, but instead stays for the full year as intended.
- Improve renewal rate. The student and parent expectations are met or exceeded so they enrol for the next year.
- Improve client referral rate. The student and parent expectations are met or exceeded during the program, so they refer the program to their friends.
- The product is so good that it requires no selling. You improve the quality of the product so that people can purchase it online, and it’s a no-brainer to do it.
- Coach retention. Coaches love their job and work with us until the end of year and continue to work with us for subsequent years.
What does working as a Coach Team Leader look like?
1. Full-time remote role.
2. Mentor coaches. You would do some mentoring, but you would also focus your energy on the objectives mentioned above.
2.1. Monitor call quality and review with coaches:
- Listen to 3-4 calls in the first week of a new coach starting
- From week two onwards, listen to 2 calls per week for your coaches
2.2. Weekly/fortnightly 1-on-1 zoom sessions with coaches to help them become better coaches
2.3. Weekly coach team zoom meeting to help develop your coaches
2.4. Weekly team leader meeting with your other team leaders
2.5. Be the first point of contact for coach enquiries, ensuring that coaches are adopting the correct processes.
2.6. Essentially, your role is to lead a team of coaches so that they exceed their expectations
3. The ultimate goal of mentoring your coaches is so that at least 70% of students renew their programs with us.
4. Additional activities include:
- Improve processes within the Coaching Department so that we provide a higher level of service to clients, and operate more efficiently.
- Recruitment
- Student calls (where a student is not benefiting from the program as much as is possible)
- Develop content for clients, and/or assist your coaches do so
- Creating new resources, webinars and trainings for coaches and team leaders to improve existing standards.
If this sounds of interest, please apply now.
Job Types: Full-time, Permanent
Salary: £30,000.00-£50,000.00 per year
Benefits:
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Work Location: Remote
