Cloud Support Engineer London, England
Job description
The GCP Support Engineer will work within the MSP team and help to support CTS MSP customers across all of our Google Cloud Platform solutions (Platform, Data, ML etc.). Reporting into the Service Management Lead, you will collaborate closely with MSP and Delivery departments (SRE, Support, Service Delivery, Technical Account Management etc.) and help to identify improvement opportunities within our MSP offerings.
The role will also include working with a variety of teams across CTS and helping to ensure a consistent MSP experience to our customers across all of our services. This role is an exciting opportunity to help define and build the future of managed services at CTS.
A few activities you'd perform as a GCP Support Engineer include:
- Managing support requests from MSP customers, including triage and escalation to CTS Leads or to Google Support through to resolution
- Contributing to or leading MSP solution evaluation calls with clients, supporting the CTS sales team
- Maintenance and support of customer GCP systems and services including troubleshooting issues and working with delivery engineers to resolve them
- Working with the Service Management Lead to define the MSP roadmap for both service and technology
About us
Here at CTS, we help our customers do great things with Google Cloud and we’d love for you to be a part of our journey. As the largest dedicated Google Cloud practice in Europe, we’re proud to work with businesses around the world who want to differentiate themselves by adopting Google technologies and creating a culture of innovation and sustainability.
Our working policies enable our colleagues to strike a good balance between professional and personal life; we appreciate there is more than just work! Because of things like remote working, unlimited holidays and other awesome benefits, we offer a workplace that challenges traditional ways of working.
Driving progress and sustainability is at the heart of what we do and we support this by working with the B Corporation framework. You can even find us in the Flexa Careers list as one of the most flexible employers in the world for 2022. If you’re passionate, curious, and ready to get stuck in and help us change the world using Google Cloud technology, read on to find out more.
What you’d bring
Skills:
- Experience with Google Cloud Platform, or another leading public cloud provider (AWS or Azure)
- Experience with Terragrunt/Kubernetes
- Experience with Linux operating systems
- Experience of delivering MSP services for external customers
- Confidence to work autonomously and manage workload
We don't live in the ideal world, so if you’re not familiar with some of the technologies mentioned above, but are motivated to learn, then we would also like to speak to you.
If you currently perform some kind of similar role to a GCP Support Engineer, e.g. a 2nd/3rd line Engineer, and would like to understand more about the responsibilities you’d have at CTS, then we can explore this on an initial call.
Location and flexibility
As part of our DNA, we offer a flexible working environment, so we encourage you to apply and ask if this is something you require.
When it comes to your working location, we’d leave it to you to decide what works best. You can live anywhere in the UK or the Netherlands and work completely remotely if you would prefer.
If you live near any of our offices in Utrecht, Manchester, Edinburgh or London, you can of course also choose to work from the office as often as you want. We may ask you to travel occasionally to one of our offices (or a customer site) for specific meetings or team building/social events.
Fair Pay. Done Right.
Our "Fair Pay. Done Right." commitment: We don't advertise salary brackets because we don't have salary brackets. We encourage conversation about your (and our) salary expectations from the off and throughout your time with us, but we don't want to discourage anyone from applying because they are on significantly more or less than a "bracket".
What you’ll get
In addition to a competitive salary (see our “Fair Pay. Done Right” commitment), the CTS benefits package is outlined below:
- Company contributed pension scheme, private health insurance and Death in Service Scheme.
- Unlimited paid holiday days. It is not all about working!
- Flexible work culture. We trust you to manage your time and workload responsibly.
- Take up to 10 paid 'Learning Days' (in addition to your annual leave) to spend on professional development.
- Work From Anywhere' policy. Work abroad up to 90 days a year.
- A minimum of two whole-company social events each year. This might perhaps be one of the nicest benefits, as we typically have one ‘Kick-Off’ every year in a sunny location in Europe.
- The ability to complete Professional Google Certifications and other industry-recognized training and certifications (paid for by the company).
- Industry-leading parental leave policies, health and wellness initiatives, and access to a discount and rewards program (including discounted gym memberships).
Whats next
Our Talent Specialists will contact you a.s.a.p. after your application. If we agree that there is a match, then ......
If all interviews go well, we will then make you a nice offer and, if you accept it, we will talk about the onboarding process.
