Cloud Services Engineer
Job description
Cloud Services Engineer Location: Field based – occasional site visits Competitive Salary dependant on experience + car allowance Fantastic Hours: Monday to Friday 8:30 to 17:30 The task at hand: We are looking for a Cloud Services Engineer who will be responsible for deploying and supporting UC solutions on behalf of the Technical Operations Team at Onecom to the highest standard. You will be required to complete installation and upgrade projects for our customers, and required to support the Tier 3 Service Desk, advising customers on complex queries, and remotely diagnosing escalated faults through to resolution. You'll be great in this role if you have: Technical accreditation required for: Mitel MiVoice Business Mitel MiCollab Mitel Contact Centre Mitel MiVoice Border Gateway Ability to achieve and maintain UC Engineering Accreditation at Professional level in the following technology areas: Voice Communications UC & Collaboration Contact Centre Cloud Working knowledge of networking technologies is essential, SDWAN desirable Experience in working with SIP and diagnostic tools VMware and Hyper-V knowledge desirable Excellent problem solving and analytical skills are required Outstanding attention to detail and accuracy What you’ll be busy doing: Complete installation of UC systems and associated applications On-going support of UC solutions Undertake remote surveys and audits Provide telephone support and remote diagnostics to customers Use of supplier portals to raise and escalate customers’ support queries through to completion Maintain and update all relevant installation and maintenance documentation and service support tickets Ensure defined Change Management Process is followed Deal with any technical escalations that are passed over from the Tier 2 Support Desk and manage outstanding service issues through to prompt resolution Participate in a 24 hour call out rota Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Get involved in fundraising activities and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
