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DataBank is a leading service provider of enterprise-class services aimed at providing 100% uptime and availability of customer data, applications, and equipment. DataBanks managed data center services are built around its world-class facilities, multi-homed Internet access hub, and multi-petabyte storage area network. We provide a redundant managed colocation environment for companies wishing to outsource their entire computer room infrastructure. This environment consists of space, power, and network transport services.

DataBanks Cloud Engineer is responsible for the maintenance and troubleshooting of both public and private cloud infrastructure and related systems. As a member of the engineering team, you will collaborate with other highly skilled technical staff responsible for engineering the cloud computing, storage, backup, and OS/application layers of DataBanks overall product stack and internal systems. This hands-on technical role will require daily interaction with cloud compute platforms and their related systems. This positions primary responsibilities will be the maintenance and support of our diverse core infrastructure to meet and exceed the SLA requirements of the company.

Candidates must have the ability to prioritize projects and/or tasks. This position requires work to be performed after business hours. On-Call is required on a rotational basis. In the case of outages, the candidate must work alone or within a team environment until the problem is resolved. These events may or may not be during the normally scheduled on-call duty.

Responsibilities

Research and development of new processes, procedures, and technologies that impact DataBank business operations and efficiencies

Assist with the deployment, implementation, and maintenance of diverse client systems including Windows, Linux, and VMware

Assist with the deployment, implementation, and maintenance of core infrastructure and services that continue to grow under DataBanks management

Maintain Infrastructure components from critical vendors including Cisco, Citrix, Dell, F5, HP, Juniper, and Infinidat

Support a wide spectrum of technologies that includes but is not limited to Enterprise Storage and Backup Platforms, Windows and Linux servers, and VMware virtualization technologies

Meet project deadlines and manage and prioritize multiple simultaneous projects while adhering to a time allocation model

Assess the scope and impact of incidents and respond with a sense of urgency that matches the incident, following appropriate policies and procedures

Effectively communicate at all levels of the organization

Manage conflict and challenging situations with positive outcomes for the clients and company

Make decisions and judgments based on standard procedures

Ability to multi-task, prioritize, manage workload, and adapt to changing business conditions

Proactive, upbeat, and collaborative communication style, with the ability to be direct, tactful, and transparent

Demonstrate critical thinking and problem-solving skills

Assist clients with troubleshooting technical issues

Respond or be available immediately to any system failures, 24x7, after-hours, or otherwise

Provide exceptional customer service via telephone and e-mail

Required Qualifications

Two (2) plus years of experience supporting and resolving complex issues in an enterprise-class cloud architecture in a mission-critical environment

A minimum of two (2) years in an enterprise-class VMware environment, preferably with NSX experience

Understanding of cloud security concepts including Firewall, VPCs, Encryption, Authentication, and Authorization (SSO, Active Directory/LDAP, etc.) strategies

Enterprise productization processes, including developing product guides, asset management, data protection, capacity management, performance management, and lifecycle management

Strong working knowledge of TCP/IP, DNS, and SSL

Experience supporting an environment with multiple dependencies

Preferred Qualifications

One (1) plus years supporting VEEAM, Dell IDPA, Commvault, or other Enterprise Backup Solutions

One (1) year in CISCO UCS (Blade & Chassis)

One (1) year scripting Bash, PowerShell, Python, or others

One (1) year supporting NetApp, HPE 3PAR, HPE Nimble, Infinidat, or other storage platforms

One (1) year working with Zerto or a similar Disaster Recovery Solution

Benefits

Health, Vision, and Dental Insurance Packages

Short-Term and Long-Term Disability?Insurance

Life Insurance

401k with company match

Three weeks Paid Time Off and Paid HolidaysBank