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Job description

Vitalograph Ltd is a world leading provider of respiratory products and services to Primary Care, Secondary care, Occupation health, Pharmaceutical Clinical Trials and numerous other markets. We are a family owned company that continues to grow and thrive after more than 50 years.

We have an exciting opportunity to join our Clinical Trials Team as an Associate Project Manager on a permanent contract.

Job Purpose Summary

To provide excellent customer service by managing/coordinating multiple internal functions/stakeholders to deliver external products & services for clinical trials projects, in-line with customer expectations & requirements

Responsibilities

• Plan and execute service delivery projects for clinical trials, under the guidance of a Senior/Project/Program Manager
• Work with a Senior/Project/Program Manager to gather, understand and define customer requirements
• Understand and explain Vitalograph products and services to customers, with support from Senior/Project/Program Manager
• Act as Primary point of contact for customer Project Lead(s)
• Collaborate with internal stakeholders and technical teams to provide deliverables that meet customer expectations
• Risk Management for assigned projects; work with internal & external stakeholders to identify, assess & mitigate potential project risks
• Management of Project team member(s)’ tasks to deliver services for assigned projects
• Ensure GCP compliance according to Vitalograph’s QMS
• Report on study progress to internal & external stakeholders
• Management of project issues; including identification, response, root cause analysis, CAPA
• Deliver system & service training to external customers (Face-to-face and remotely via web conference)
• Ensure correct creation, review, approval and storage of project documentation as required by Vitalograph QMS

Personal Specification

Skills

Essential:

• Good planning & organisation
• Good delegation skills
• Effective written and verbal communication skills
• Good problem-solving skills
• Good IT skills – including use of MS Office or equivalent (excel/word/outlook)

Desirable:

• Use of Project Management tools (MS Project or equivalent)
• Good Presentation skills
• Good Leadership skills

Knowledge:

Essential:

• Knowledge of tools & techniques to plan and execute a project effectively
• Understands how to manage project scope
• Understanding of risk management techniques
• Understanding of issue management and root cause analysis

Desirable:

• Understanding of GCP
• Understanding of Medical and Clinical Trials Terminology

Experience:

Essential:

• Participating in meetings with customers to discuss and agree project delivery requirements
• Contributing to training delivery for external customers
• 2 years’ Customer service
• Problem solving in the work environment

Desirable:

• Leading meetings with customers to discuss and agree project delivery requirements
• Delivering training for external customers
• Service delivery Project Management
• Line Management
• Experience of working to SOP
• Experience working in clinical trials

Qualifications:

Essential:

• UK: 5 GCSEs grade 4-9 (or equivalent) including Maths & English, Degree (2:2 or higher).
• US: High School Diploma or GED, Associate Degree GPA 2.7 or higher

Desirable:

• Project Management Qualification (APM, PRINCE, CAPM, PMP)
• Management Qualification (ILM, CMI)
• Risk Management Qualification (e.g. MoR)

Job Type: Full-time, Permanent

Hybrid and flexible working arrangement

Subsidised local accommodation available

Pay: £32,000 to £38,000 per year depending on experience