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Job description

Spring Ward 24 hours shifts

About the team:
Bethlem Royal Hospital, Monks Orchard Road, Beckenham, BR3 3BX

• Working under the guidance of a Registered Nurse, to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues that arise

1. Undertaking 1-1 engagement with service users in an honest, open and non-judgmental way.
b. Recognizing and valuing service users as individuals, acknowledging the
importance of maintaining the service user’s respect and dignity at all times
and ensure that the care provided respects equality and diversity.
c. Escalating any concerns to a Registered Nurse/Manager.
d. Monitoring and recording service user clinical observations, such as Physical observations and vital signs and escalating as appropriate any signs or symptoms of deterioration or that do not fulfil the personal parameters to the relevant professional.

• Demonstrating an enhanced understanding of Mental Health signs and

symptoms and an understanding of how these may present in practice
including recognition of impact on patient presentation and behaviour including risk factors.

• Recognizing and responding appropriately to challenging behaviour in line with Trust policies and training, actively seeking the supervision and guidance of a Registered Nurse.

About the location:
Spring Ward, located at Bethlem Royal Hospital, Monks Orchard Road, Beckenahm, BR3 3BX

Benefits:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

• Generous pay, pensions and leave,
• Career development
• Car lease
• NHS discounts

About the role:
The Healthcare Support Worker, Band 3, is the role for those who have
experience and training, in clinical practice, in a ward or other clinical setting.
Healthcare Support Workers provide personalised care to service
users, undertaking clinical tasks with supportive supervision as required.
Those in this role will spend significant amounts of time engaging with people who use our services.

Healthcare Support Workers may go on to progress to become a
Nursing Associate or Assistant Practitioner, once they have completed the
necessary training and demonstrated the necessary competences.
Description of Duties
Clinical Skills
1. Working under the guidance of a Registered Nurse/ AP/NA/B4, to implement
the delivery of quality nursing care, contributing to the physical, psychological,
social, recreational and spiritual care in a recovery-focused way through
therapeutic engagement and activities, and taking steps to address any issues that arise.

2. Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social support.
3. Supporting junior to staff and leading on providing hands-on care to service users including:
a. Undertaking 1-1 engagement with service users in an honest, open and nonjudgmental
way.
b. Recognising and valuing service users as individuals, acknowledging the
importance of maintaining the service user’s respect and dignity at all times
and ensure that the care provided respects equality and diversity.
c. Escalating any concerns to a Registered Nurse.
d. Monitoring and recording service user clinical observations, such as Physical
observations and vital signs and escalating as appropriate any signs or
symptoms of deterioration or that do not fulfill the personal parameters to the relevant professional.
e. Implementing the principles of ‘recovery’: encouraging and supporting service users to engage with healthy lifestyles, facilitating psychosocial activities and other activities of their interest.
4. Escorting service users, as required, in line with Trust policies.
5. Facilitating the admission and discharge of service users, ensuring needs of the patient are met including activities such as property checks, orientation to services, and ensuring that community support needs are met under direction of a senior clinician.
6. Advocating for service users’ needs and rights within Trust policy.
Knowledge and Frameworks
7. Demonstrating an enhanced understanding of Mental Health signs and
symptoms and an understanding of how these may present in practice
including recognition of impact on patient presentation and behaviour including risk factors.
8. Recognizing and responding appropriately to challenging behaviour in line with Trust policies and training, actively seeking the supervision and guidance of a Health Care Support Worker, Assistant Practitioner, or Registered Nurse.
9. Demonstrating knowledge and understanding of the fundamentals of the MHA, MCA and DOLS and other legislation applicable to the practice area and how they are implemented in practice.

Communication:
10. Contributing to an effective communication process with appropriate and accurate information to patients, carers, family, friends and colleagues.
Engaging and listening carefully and actively, and responding using appropriate language and accessible communication methods and skills. Developing communication skills to enable and support difficult conversations, acknowledging cultural differences and professional boundaries.
11. Demonstrating effective clinical communication and documentation: effective verbal and written handover of relevant and objective information, ability to determine key information, ability to recognize and describe effectively symptoms of mental illness, distress or of a deteriorating patient, and ability to escalate issues of concerns effectively and in a timely manner.
12. Maintaining timely and accurate service user written/electronic records in line with Trust policy. Use care plans, pathway documents and Information System progress notes appropriately and in a timely manner.
13. Reporting, without delay, any safety or security concerns to maintain the safety of service users, carers, staff and others to appropriate authorities and organisations.
14. Reporting safeguarding concerns to a Registered Nurse.
15. Responding respectfully to concerns / complaints raised by patients, families and carers and escalate in accordance with trust polices.
16. Maintaining confidential information in accordance with Trust Policies.

Teamworking and Professional development:
17. Protecting service users, self and others by maintaining a clean and healthy environment in accordance with health and safety and infection control policies.
Supporting senior staff in ensuring audit and compliance activities and reports are kept up to date.
18. Working in ways that support shared responsibility within the team:
demonstrating support, respect and courtesy towards colleagues; working in a professional manner and with Trust values always in mind, respecting the boundaries of the relationship with service users/patients, carers and staff.
19. Attending and participating in team meetings.
20. Engaging in reflective practice to ensure effective patient care is based on evidence based practice and with Trust values in mind. Attending staff training and meetings including reflective practice groups and activities including the development of reflective portfolio.