Clinical Lead - Clinical customer liaison and Clinical product SME London, England
Job description
Clinical / Full Time
A new opening for a Clinical Lead working as a clinical customer liaison and a clinical SME within a product team to join a data-driven, technology-focused, and agile health tech company. The successful candidate will be the primary clinical contact for our UK customer base where they will be responsible for understanding and scoping the client's clinical and organisational needs, informing them of our product functionality, and providing guidance on their digital healthcare transformation. They will also play a key role within our product teams where they will collaborate on the discovery of clinical needs and translate those needs to design and technical teams to form solutions. They will form a key role in the clinical governance of the product
Based in the United Kingdom. You will report to the Clinical Director.
It should be noted that this is an international company with a headquarters in Sydney and another base in London. The role will involve evening or early morning calls requiring a flexible working day
Key Responsibilities
Customer Liaison role:
Be the primary clinical contact for UK customers
Understand the customers' clinical needs and scope requirements to be fed into our product teams
Update our customers on product features, their benefits, and how they can be implemented
Provide guidance on clinical governance to aid the safe role of our product in healthcare systems
Provide assistance and guidance on quality improvement and digital transformation to our customers
Product clinical SME role:
Collaborate with product and design teams on market assessment and opportunity evaluation
Provide clinical and healthcare delivery knowledge to design and product teams to aid the discovery and understanding of clinical and healthcare needs
Provide clinical context to teams to aid the building of solutions
Provide clinical governance to product development and input into the clinical safety assessment
Contribute towards the product documentation and its safe implementation
Who this Role is for
This is an exciting role for a clinician who has had experience in quality improvement or healthcare transformation and would like to transition into digital healthcare. It is also a good fit for someone with entry-level digital healthcare experience.
The potential career development could include multiple paths:
learning product management and business skills to develop a career as a clinical product developer of executive healthcare functions
Gain clinical safety experience or medical device licensing experience to work as a clinical safety officer or medical regulatory specialist
Gain skills in healthcare data to become a clinical informatician
Develop clinical leadership skills and experience in clinical governance on a path to becoming a chief medical officer
About Us
Big picture Medical is on a mission to improve the patient and healthcare worker experience of delivering healthcare by using a data-driven approach. The modern healthcare system needs have changed with more complex and multimorbid patients The systems and infrastructure to deliver that care is still designed for siloed care delivery with limited information exchange. This results in a fragmented patient journey and a frustrating experience delivering care for healthcare practitioners. We are looking at the underlying data and how tools can be developed to rapidly allow the creation of care pathways in a platform ecosystem that facilitates granular information exchange along the patient journey so holistic care can be achieved.
If you’d like to discuss the role further, please contact: Adeline Ong- Head of HR ([email protected])
Our Core Values.
Patient first
Big Picture was founded to improve every patient outcome we touch. This mission drives each decision we make.
360 degrees
It is what our name is all about - we see the bigger picture. Our mission is to globally optimise healthcare, not locally optimise a subset of the disconnected system. That is why we need to bring along the entire ecosystem to have the desired impact.
Fail fast
What we are doing at Big Picture is ground breaking and no world changing innovation is discovered through caution. We encourage ourselves to keep moving forward, making smart data-driven decisions quickly. When we fail we need to be agile enough to pivot quickly and go again.
