Job description

Job Title: Clinical Governance and Patient Safety Practitioner

Team: Clinical Governance and Quality

Base Location: Lexicon House, Leeds (flexibility required as working across multiple sites is required)

Line Manager: Clinical Governance Quality Lead | Patient Safety Specialist

DBS Check Level Required: Enhanced with child and adult workforce & barred checks

Hours of Work: 22.5 hours per week

Job Purpose:

• The purpose of this position is to support the Clinical Governance, Quality and Patient Safety function within the organisation. This includes implementing the patient safety strategy and clinical governance standards across Local Care Direct.

KEY PRINCIPLES

• This is a clinical post and the post holder must ensure they maintain any professional and regulatory standards at all times.
• Deputise for Clinical Governance & Quality Lead| Patient Safety Specialist.
• To support the delivery of the Patient Safety Strategy across the organisation.
• To support the delivery of the Clinical Governance Function.
• The application of clinical governance principles to the delivery the service. This includes the use of policies and standard operating procedures; reporting, investigating and learning from adverse incidents, complaints, concerns, patient experience and clinical audit.
• To act in an advisory and supportive capacity to the Directors and managers of the organisation

Key responsibilities and deliverables

• To be responsible for the implementation and monitoring of patient safety training across the organisation
• To support the development and implementation of the Patient Safety and Incident Response Framework and associated plan.
• Promotion of team working across the organisation
• Delivery of clinical projects
• Achievement of project timescales and objectives
• Adherence to professional and clinical governance standards

Specific requirements to meet the Key Deliverables

Patient Safety Strategy

• To support the Patient Safety Specialist with the implementation of the Patient Safety Strategy across LCD.
• Promote patient safety understanding across the organisation.
• Participation in improvement activity to embed systems thinking, human factors understanding and just culture principles in all patient safety processes
• Lead and participate in patient safety investigations, providing support to colleagues/ families as necessary
• Promotion of Just Culture across the organisation
• Provide patient safety expertise/leadership within the organisation.
• Support the effective collation, analysis and presentation of qualitative and quantitative patient safety data and provide regular and tailored reports to all relevant committees
• Support the development and implementation of continuous improvement of quality and impact of incident investigations, through the new Patient Safety Incident Response Framework (PSIRF)
• Support clinical teams in managing and providing safe services through risk management of environmental, clinical and organisational risks to patient safety. Working with staff to collate timely and robust insights to support patient safety improvement.
• Lead on recruitment and development of the organisation Patient Safety Partners.

Clinical Governance

• To undertake clinical audits as required, using appropriate research methodology to benchmark, reporting to the relevant committees and groups
• As a member of the Clinical team the post holder will attend clinical meetings as agreed with the Director of Clinical Governance & Quality
• The post holder will work closely with colleagues across the organisation to ensure that clinical governance is fully embedded.
• To provide and receive highly complex or highly sensitive, contentious information, being aware that there may be occasions when there will be significant barriers to understanding.
• To prepare reports and analysis related to investigations to external bodies including CQC, HCPC, NMC, GMC and other professional and legislative bodies, e.g. Coroners.
• The post holder will be required to participate in relevant development activities and development reviews.
• To lead on the resolution of general Clinical Governance matters as they arise.

Confidentiality

• To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.

Workforce Development

• The post holder will contribute workforce planning and development as required to support the Clinical Governance function

Project management

• The post holder will be responsible for the delivery of key projects as identified and agreed with the Clinical Governance Lead| Patient Safety Specialist/ Director of Clinical Governance and Quality.
• Project plans will be prepared and managed in line with project management principles. Update reports will be provided as agreed with Clinical Governance Lead| Patient Safety Specialist/ Director of Clinical Governance and Quality.

Communications & Relationships

• To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
• To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.
• To provide regular reports on the performance and development of the team at 121s and internally and externally as required.

Patient Care

• To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
• To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.

Financial Resources

• To ensure financial policies and procedures are maintained and the dental budget is adhered to and that best value for money is achieved.
• To prepare business cases as required and agreed with the Chief Operating Officer.

Confidentiality

• To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.

Training

• To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.
• To ensure all staff receive an annual performance and development review incorporating the development of a personal development plan.
• To seek feedback on their performance.
• The post holder will support and deliver training as required by role to support the clinical governance function.

Infection Prevention & Control

• Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

Safeguarding

• Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

Person Specification

Skills

Essential

• Excellent communications skills Report writing.
• Building customer relationships.
• Presentation and ability to articulate vision effectively.
• Develop and deliver plans.
• Pragmatic approach to developing solutions / solving problems, with full risk assessment.
• Change management.
• Coaching and supporting clinical staff.
• Leadership.
• Improving patient experience.
• Ability to deliver to tight deadlines.

Desirable

• Project Management.
• General business management.

Knowledge

Essential

• Clinical Governance Principles.
• Understanding of Patient Safety Strategy.
• LCD Services.
• Urgent and Primary Care Services.

Desirable

• Relevant IT systems.

Experience

Essential

• Experience of working in a Clinical Governance/ Patient Safety/ Quality role.
• Implementing change and leading others through change.

Desirable

• Current and credible recent experience in Primary and/or Urgent Care.

Qualifications

Essential

• Professional clinical qualification.
• Masters level qualification.
• Valid current driving licence.

Personal attributes

Essential

• Flexible, willing to work in areas other than main base and adaptable to change.
• Stays calm under-pressure.
• Approachable & positive.
• Ability to work alone and also as part of a team.