clinic manager Barnstaple, England
Job description
We are looking for a new staff member to join the Healthcare Administration Team within our busy workforce at Litchdon Medical Centre.
The role is for a Healthcare Administrator for 22 hours per week as follows; Tuesday 8.15am - 5.15pm, Wednesday 8.00am - 1.00pm and Thursday 8.15am - 6.30pm. This position is a 9 month maternity contract. Start date Mid/End July TBC
Pay £10.50 - £11.50 depending on experience.
The role requires occasional overtime or adjustment to complete the service we provide during times of other staff absences or additional clinics.
Main duties of the job
We are looking for a dynamic and enthusiastic person to join our team at Litchdon. The successful applicant will need to have excellent customer service and communication skills, as well as being adaptable and able to manage a busy workload. Knowledge of working with computers is an essential part of the role, although training will be given on the medical systems used within the Practice.
If you would like to apply directly to the surgery, please send a covering letter and full CV to [email protected] FAO Anne Taylor
Applicants who have not heard from the surgery by Wednesday 12th July should consider themselves unsuccessful at this time.
Closing date: Thursday 6th July
Interviews: Thursday 13th July
For further information please contact Anne Taylor, Healthcare Administration Manager.
Job Description:-
JOB TITLE: Healthcare Administrator
REPORTS TO: Healthcare Admin manager/Deputy/Practice Manager
HOURS: 22
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide a Personal Assistant (PA) role to the GPs and provide general assistance to the wider Practice team. Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Our Values
- Compassionate Care – Patients, carers, relatives and staff are treated with kindness, respect and dignity. Empathising with others to make them feel valued.
- Holistic well-being – Engaging with the whole person; considering their physical, mental and emotional well-being.
- Positive reliable teams - Professional, friendly, and approachable teams built on loyalty and trust.
- Active listeners - To listen to the views and feelings of patients, carers, relatives and staff, by recognising verbal and non-verbal signals so that everyone feels supported.
- Family focussed -Acknowledging and respecting the role of the individual and family in any intervention
Our Mission Statement
Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.
Job Responsibilities:
- Day to day PA role to support individual GPs.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit log, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information accurately on to the computer as required.
- Patient notes and correspondence:
o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
o Ensure correspondence, reports, results etc are dealt with promptly and are filed in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Update and co-ordinate patient follow up care plans.
- Liaise with other organisations and agencies with regards to patient care as required.
- Ensure the kitchen area is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- Accept specimens for further testing.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Manager/Deputy or the Partners
Confidentiality:
- Adhere to the General Data Protection Regulations (GDPR).
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job Types: Part-time, Temporary contract, Fixed term contract
Contract length: 9 months
Salary: £10.50-£11.50 per hour
Benefits:
- Company pension
COVID-19 considerations:
Covid safety procedures in place at the Practice.
Work Location: In person
Application deadline: 06/07/2023
Reference ID: Healthcare Administrator
