Client Support Officer (Compliance) Remote
Job description
Job Specification
Job title: Client support officer (Compliance)
Team: Compliance
Reporting to: Compliance Manager
Department: Compliance – Remote working
Contract: Full-time, permanent (Mon-Fri 9am – 5pm)
Salary: £23,500 per annum.
Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays,
Gym discounts, holiday purchase scheme.
About us
Operating in the UK since 1993 QMS International provides professional consultation and support for
Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for 25 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity owned
Citation Group. Our customer base has grown significantly over the past few years and this growth will continue – that’s where you come in.
About You
For this role you will need to have:
- Excellent and effective customer support skills
- Excellent command of written English
- Reading with speed, accuracy and comprehension
- Experience of a high standard of proof-reading
- Competent in using digital systems including MS Word
- Confident when speaking with colleagues and customers
- Strong organisational skills and the ability to multi-task and prioritise
- Ability to manage workflow efficiently and meet KPI requirements
- Knowledge of ISO Standards advantageous but training will be provided
- Attention to detail and confidently challenge findings.
Purpose of the role
To review Consultant recommendations prior to award of client certification, to ensure impartiality and compliance and offer client support on their journey to achieve ISO certification.
Key tasks
Client support
Provide first line client support at key stages in the work process, to manage the client journey to certification and offer additional support relating to client management systems
Deliver Client support to those reaching Post Stage 2 (Consultancy) / pre-certification audit visit and client certification - stage, including email and video calls
Compliance
To act impartially and competently in reviewing Consultant recommendations of awarding Certification and to bring to the attention of the Compliance Manager any potential threats to impartiality and/or compliance issues.
Other duties, as considered necessary by the Compliance Manager.
Company interests
Colleagues should use best endeavours to ensure that the Company interests are promoted in a positive manner at all times;
- Portray the Company in a positive way to internal and external parties
▪ Take steps wherever possible to ensure that the Company maximises sales
Please note: While we endeavour to respond to all applications, if you have not heard back from us within 3 weeks of applying, your application has not been successful on this occasion.
Person specification
Compliance Officer Requirement How will this be assessed?
Qualifications 5 GCSE passes – at grades
4 and above, including
Maths & English
3 A level passes desirable –
or A level equivalent
Experience 1 year minimum in customer
service
2 year minimum in
administrative role
2 year minimum in an office
environment
Skills & Competencies PC literate – experience of
using entire Microsoft Office suite of products
Used to dealing with
customers
Problem solving
Time management
Working in a team
Attention to detail
Proof reading
Behaviours & Values
Smart with heart, Never settle, Make it happen, Choose right
Job Types: Full-time, Permanent
Salary: From £23,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Remote
