Client Support Assistant Birmingham, England
Lloyds Banking Group
Full Time
Birmingham, England
19350 - 21500 GBP ANNUAL Today
Job description
End Date
Monday 06 March 2023
Salary Range
£19,350 - £21,500Agile Working Options
Job Description Summary
A full time role based in Birmingham
Job Description
Banking Lifecycle Services forms a key part of Banking & Trade Delivery (“B&TD”) within Commercial Banking. The team works closely with Relationship Managers and Product teams providing critical day-to-day banking services to customers in Corporate & Institutional Banking (CIB), and Business & Commercial Banking (BCB). B&TD is based in seven locations across the UK, with over 1,000 colleagues servicing Commercial Banking customers and delivering specialist banking and trade product services. We set-up new products, provide everyday banking services and support international trading.
About the role
As a Client Support Assistant within Onboarding, you’ll be opening accounts for our clients, some being more complex than others.
- You'll develop an understanding of individual client needs and concerns and take personal responsibility for resolving client concerns.
- Work within the team is multifaceted so you'll be fully supported through your initial training.
- Using every Client interaction as a chance to impress by delivering an exceptional service.
- You'll coordinate and prepare documents to gather and summarise data for reporting.
- Attention to detail is a critical part of the role as you'll be inputting data taken off applications.
- Working with other teams across Commercial Banking, Economic Crime Prevention and Product Owners you'll build positive collaborations
- Being office and hybrid based, you’ll use meeting methods such as Teams to form meaningful relationships.
- As your confidence grows you’ll spot and call out areas we can improve our member experiences.
About you
- Previous Banking experience would be an advantage but not essential.
- We’ll be looking to you for phenomenal communication skills, whilst managing expectations.
- Prioritising your workload and being organised is key to prevent delays to our clients.
- You’ll maintain your personal resilience whilst showing your passion for helping others.
About the Reward Package
You can tailor your employee benefits package to suit your lifestyle.
For starters, we'll give you a competitive starting package of c£21,285 with a bonus opportunity of up to 5% (c£1,064).
We'll also provide a Flex cash pot of £851 which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 22 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefitting your pension and take home pay.
Finally we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in you and your future.
About your work/life balance.
You'll have the flexibility to work from your home 1 or 2 days a week and from our office in the centre of Birmingham.
You’ll be working a 35-hour-week Mon -Fri. Our office hours are 8am-5pm, leaving your weekends free.
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...
If you enjoy collaborating with colleagues, working in a caring environment where you’ll feel supported, encouraged and valued then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
