Client Support Administrator (Remote - within a 30min drive to Rugby) Remote
Job description
Passionate about great customer service & great coffee? Energetic? Looking for room to grow and develop?
TopBrewer is redefining the consumer coffee experience. For that to be possible, we engineer to the very highest standards, embrace todays available technology and invest in the future of the connected world.
But engineering can only take you so far. We aim to deliver the world class beverages every moment of every day for our customers and consumers wherever they may be. We have really great speciality coffee too...but we need great people to bring this all together and help us deliver a truly revolutionary next generation consumer coffee experience.
As a Client Support Administrator you will support our already very strong back office support team, working from home you need to be self motivated, versatile, flexible and able to deal with all customer requirements. You will have strong written and verbal customer service skills, technical background would be advantageous but not necessary as full training will be given.
Your primary role will be:
- Engage with our customers offering technical support via telephone and/or email to provide technical advice and guidance with their TopBrewer offering a phone fix where possible
- Load all service calls including all technical details provided by the customer onto our bespoke system
- Provide planning support to the Planning Manager
- Answer all customer enquiries quickly and efficiently
- Raise customer invoices
- Order parts for technicians and customers
- Give general support to the sales team, barista team and managers including customer reports
- Support the new orders team with processing orders
- Provide credit control support
- Provide daily support to our field based technicians
- Based from Home (commutable to Rugby)
26 days annual leave + bank holidays, Contributory Pension Scheme, Private Health Care.
About Us
At Scanomat, we like different! That’s why we turned the world of coffee on its head a few years ago and reimagined the coffee experience with our revolutionary TopBrewer, the world first iPhone controlled premium professional bean to cup coffee machine. Not only that, we decided to reinvent the design too and created the worlds first under counter bean to cup and fresh milk system serving drinks from one distinctive elegant swan neck.
With over 50 years of experience, we are innovators and always have been. The award multi winning TopBrewer is changing the face of the modern day consumer coffee experience and we are seeing extraordinary growth in all market sectors throughout the world.
We are also an expert roasting business and all of our speciality grade coffee is sustainably sourced direct from independent farms and carefully roasted by us to world class sustainable & ethical standards.
Operating our own subsidiary business in the UK, we supply and support our end user customers directly with our own in house expert team, and that team is expanding, fast! We are not your normal company and we are not looking for normal people. We want the best. We want super talented people with capability to grow as we grow, to add value and help us push the limits and disrupt the future of the premium coffee experience.
Job Type: Full-time
Salary: £22,500.00 per year
Benefits:
- Company events
- Company pension
- Free or subsidised travel
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
