Client Servicing Online Helpdesk Customer Service Advisor Wolverhampton, England
Lloyds Banking Group
Full Time
Wolverhampton, England
21285 - 23650 GBP ANNUAL Today
Job description
End Date
Thursday 27 April 2023
Salary Range
£21,285 - £23,650Agile Working Options
Job Description Summary
You’ll be taking inbound customer calls and doing your level best to help the person at the other end of the line.It's a fast-paced environment on a specialist helpdesk that supports our Commercial customers using an online banking platform.
You'd be assisting them with technical issues - unlocking account access for administrators, assisting with user permissions, helping with payment issues and running reports etc.
You'll support customers to navigate the system, trying to solve any issues at first point of contact and flagging any you're unable to fix.
And once you're up to speed you can genuinely contribute the improvement of our processes with opportunities you spot.
So what are we looking for?
- The empathy to put yourself in the customers' shoes and the passion to resolve their query.
- The willingness to taking ownership of your personal development and training
- Excellent communication skills, particularly in conveying information over the phone.
- Personal resilience and persistence.
- Excellent problem solving skills, ideally with tech/app problems.
- The ability to collaborate across different areas to support customer needs.
- An ability to navigate multiple computer systems.
- Motivated to improve how we do things alongside driving personal development.
Job Description
Location – Pendeford Business Park, Wolverhampton/Ettrick House Edinburgh
Start date - TBC
Working hours: 35 hours per week/7 hours per day Monday to Friday between 8am and 6pm on a shift rotation.
Transition to Hybrid working (office / home) after 3 months (3 days working from home and 2 days working on site)
Lloyds Banking Group is the UK's largest Retail and Digital bank, a leading insurer and mortgage lender with millions of customers to please.
And with an employee benefits package you can tailor to suit your lifestyle a customer focused role with us brings many exciting rewards...
For starters, we'll give you a competitive starting package of c£21,285that comes with a bonus opportunity of c5% (c£1064) and maybe more!
We'll also provide a Flex cash pot of £715 which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 22 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
You'll also get the following:
- Various share schemes (including free shares)
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefitting your pension and take home pay.
Finally also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in your future.
So what's involved?
You’ll be taking inbound customer calls and doing your level best to help the person at the other end of the line.
It's a fast-paced environment on a specialist helpdesk that supports our Commercial customers using an online banking platform.
You'd be assisting them with technical issues - unlocking account access for administrators, assisting with user permissions, helping with payment issues and running reports etc.
You'll support customers to navigate the system, trying to solve any issues at first point of contact and flagging any you're unable to fix.
And once you're up to speed you can genuinely contribute the improvement of our processes with opportunities you spot.
So what are we looking for?
- The empathy to put yourself in the customers' shoes and the passion to resolve their query.
- The willingness to taking ownership of your personal development and training
- Excellent communication skills, particularly in conveying information over the phone.
- Personal resilience and persistence.
- Excellent problem solving skills, ideally with tech/app problems.
- The ability to collaborate across different areas to support customer needs.
- An ability to navigate multiple computer systems.
- Motivated to improve how we do things alongside driving personal development.
About working for LBG
We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
We’re simply committed to building an inclusive environment where all our colleagues can be themselves and succeed on merit.
You'll receive excellent training and ongoing support/development and the realistic potential for progression.
So if you have the passion for helping people we’re looking for then we’d love to hear from you...
[NB Our roles often generate a lot of interest and can close early so don't miss out, apply today]
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
