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Waggel Pet Insurance

Claim Handler & Client Service Human (Customer Champion)

We created Waggel because we believe technology can make pet ownership easier and more affordable for dog and cat owners.

We want Waggel to be the ultimate pet membership platform covering all aspects of pet ownership from health and nutrition to insurance and communities.

We are all about making sure that our members are treated like gold and that we live up to our promise of making insurance easy and rewarding. As a Claim Handler & Client Service Human your job will be to help deliver on this promise.

Person:

• Energetic - You love to speak with people and happy to roll up your sleeves
• Confident communicator - Happy to chat the lingo and have the ability to simplify complicated insurance jargon
• Independent - You are comfortable with responsibility and accountability.
• Proactive - Stay on top of complaints so that customers feel heard.
• Customer-centric - The customer experience is always put first.

Your responsibilities:

• Handle all types of pet claims from start to finish. This can include chasing vet practices to submit the relevant medical documents asap.
• Handle customer queries from start to finish with both potential customers and existing customers. This will include telephone conversations, real time messaging and answering emails.
• Keeping customers in the loop. We want you to be hands-on with Waggel members. Pet insurance is scary and confusing and we believe that these feelings can be mitigated by being as human as possible.
• Going the extra mile. We provide gifts for happy moments and write cards for the sad. We want you to take the initiative on what that “extra mile” means.

Requirements:

• Qualified or progression to the qualification of RVN or MRCVS.
• Love people, but love their pets more.
• Have an edge. We want somebody that is keen to change things up.
• Team mentality - we work together, take risks together, celebrate together and stay humble together.

Job Types: Full-time, Permanent

Salary: £27,000.00-£29,000.00 per year

Benefits:

• Unlimited paid holidays
• Work from home

Schedule:

• Monday to Friday

Experience:

• Veterinary: 2 years (required)

Work Location: Remote