Department

Ashfield District Council

Reference

ADC1330

Salary details

£22369 - £24054

Job term

Full Time

Hours

37

Closing Date

25 June 2023

Full time – 37 hours per week

Ashfield is a great place to work, we are people focused, proud of our achievements and have ambitions to continue to excel. We offer many benefits including a generous holiday entitlement of up to 35 days per year, local government pension and hybrid working.

We are recruiting a of full time (37 hours) Corporate Customer Services Officer to join our team. Job share proposals will be considered subject to us being able to fill all necessary vacancies/hours.

The service is very busy and fast paced, handling over 160,000 enquiries yearly by telephone, email, social media and at our offices, so solving problems and queries in a quick and efficient manner is key.

As a member of a team, dealing with a range of enquiries about Council services, you will play a key role in providing excellent customer service and care to our customers. The role is a great opportunity to help make a difference to our community. You will be part of a team dedicated to managing customer interactions and providing support and advice to customers over various communication channels.

This role is currently operated on a hybrid working basis on a rota basis.

What we are looking for…

You will be a catalyst of change as the successful candidate will join us as we continue to improve the service we deliver, using various systems and technology, and enabling our customers to interact with us using various communication channels.

We need someone who can quickly build rapport with customers, show patience and understanding as required, who can question effectively to diagnose the correct course of action and who can relay clear and concise instructions or information to our customers over different communication channels.

The successful candidate will need to maintain composure and deal with challenging situations in a positive and supportive manner. They will be self-motivated, confident, an excellent communicator and be able to handle a diverse range of customer enquiries using a variety of communication channels. They will also need to learn and to take on new tasks as required and be adaptable to change.

This is a great place to learn about different areas of the council. Previous local government experience isn’t necessary for this role. If you have previous experience of working/helping the public over the telephone or in person, have a commitment to high levels of customer service and helping people effectively, we would like to hear from you.

If you would like a confidential discussion about the role, please contact Hollie Francis on 01623 457941 or at [email protected].

Interviews will be held: w/c 3rd July 2023

Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.