client services representative Kingston upon Hull, England
Job description
As a Customer Service Officer – People and Process you will provide operational support to those delivering front line customer service.
The role involves working with other service areas to improve and support how services are delivered.
The Customer Experience Team play an integral part in the emphasis on improving our online offer for customers. A key part of this role is to create, deliver and govern online services.
This role is essential in providing digital content and supporting service areas in the development and improvement of self-service functions for customers.
A crucial task involved within this role is the creation and maintenance of online forms and customer accounts for use by staff and customers.
You would be expected to deliver system training both face to face and remotely to those staff who are providing the front-line service provision.
We are seeking to appoint two Customer Service Officers with experience of building and maintaining web related content and an ability to provide advice regarding digital solutions.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
https://www.workingforhullcitycouncil.org.uk/help-applying-interviews/apply-jobs
Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.
