Find More Than 10K+
United Kingdom Jobs

About Davies

Davies is a top-tier Canadian law firm focused on high-stakes matters. With offices in Montreal, Toronto and New York, we are consistently at the centre of the most challenging deals and cases in Canada and abroad.

A position at Davies is more than just a job. When you join the firm, you will be welcomed by a team that places as much emphasis on supporting its people as it does on serving its prestigious clients. As such, we have created a collaborative environment where team members of all backgrounds feel appreciated and are encouraged to share their ideas while working alongside some of the brightest legal and business professionals who are eager to share their knowledge and experience.

About the Position

We are looking for an IT (Information Technology) Infrastructure Services Analyst – Networks to join the IT department. This position includes remote work with an in-office presence in Toronto, as required, and travel to other offices, when necessary.

The successful candidate will report to the Director, IT End User Support and Infrastructure Services, with daily supervision by the IT Infrastructure Services Lead. The Infrastructure Services team manages the deployment, monitoring, life-cycle maintenance, development, upgrade and support of infrastructure services, including: servers, storage, accounts, networks, messaging, data backup and recovery, unified communications, remote access, PCs, operating systems and associated hardware.

The role requires accountability for maintaining the firm’s network infrastructure, knowledge of the latest market trends as well as an understanding of firm policies and procedures to complete complex, specialized assignments in creative and effective ways.

Additionally, the individual will have an appreciation for the general and technical aspects of the role as well as the judgment, initiative and technical knowledge to provide exceptional customer service.

Primary Responsibilities

• Monitor the network on a daily basis, including traffic and performance
• Ensure integrity of data storage and backup and recovery systems
• Work with the Security team to protect the network from hackers, malware and other threats
• When possible, anticipate and resolve problems before they impact users
• Install and upgrade network operating system, application software and hardware
• Create and maintain network documentation
• Conduct tasks to back up and restore network, when required
• Upgrade and maintain system, correcting errors after implementation
• Using a pre-defined resolution framework, develop and apply IT knowledge skills, such as troubleshooting, to resolve and respond to customer issues
• Assist with asset inventory management
• Provide technical support during implementations and upgrades to production systems
• Communicate ticket resolution to appropriate contact and maintain ticket documentation
• Develop general understanding of IT processes and policies, as defined by IT Service Management, to effectively answer incoming customer inquiries
• Continuously augment key functional and technical skills, improve business acumen and stay informed of industry best practices
• Collaborate with other IT teams to ensure compliance with cross-team accountabilities, deliver seamless service, share best practices and resolve customer inquiries, communicating resolutions and escalating issues, as necessary
• Improve operations, identifying possible process and system enhancements as well as new technologies
• Follow practices for monitoring network/system security, performance metrics and service levels to meet the firm’s needs
• Create and maintain systems documentation and disaster recovery procedures
• Engage with vendors to provide Level 4 specialist knowledge, where required
• Look for opportunities to leverage technology to achieve business unit objectives
• Maintain regular communication with IT staff to discuss issues, policies and practices
• Build and maintain positive and strong rapport with colleagues, leaders, and customers
• Adhere to departmental standards and ensure appropriate use of information systems
• Perform reporting and administrative functions, as required
• Provide on-call, round-the-clock support in the event of a system outage
• Other duties as assigned

This role may require the need to work outside regular business hours, including extended shifts, occasional evening and/or weekend hours as well as assisting on-call Service Desk colleagues with time-sensitive issues.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or related discipline with an IT focus
• Certification(s) in current Cisco infrastructure technologies
• Minimum of five (5) years of experience in operation of IT infrastructure and services (cloud and on-prem)
• Demonstrated experience in infrastructure planning and operations for multi-platform environments
• Strong technical knowledge of current network hardware, protocols, virtualization, security, and standards including Cisco
• Experience as part of a high-performing team with measurable objectives
• Proficiency with, or knowledge of, programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Background in network administration/management
• Strong project and time management skills
• Experience in a mid-to-large sized organization, preferably with a law firm
• Technical knowledge of:
• Cisco FTD and ISE NAC solution management
• DHCP/DNS configuration and administration
• LAN/WAN/SD-WAN/VLAN data communications
• Designing, implementing and managing Cisco network solutions
• Firewalls, routers, switches, access points and VPN solutions
• Administering VoIP / UC solutions
• Scripting capabilities (e.g. PowerShell)
• Unified Communications
• Enterprise storage systems (preferred)
• Cloud computing, including Azure, AWS (preferred)
• Outlook/Exchange and Mimecast email management (preferred)

To Apply

For more information or to submit your application, please email Robyn Hayes, Human Resources Generalist at [email protected].

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Davies is committed to providing a diverse, inclusive and accessible workplace for candidates and firm members with disabilities. Please let us know of any accommodations you may require at any time during the recruitment process.