client services representative London, England
Job description
Join an energetic and passionate customer service team in the Pharmaceutical sector!
Bova UK is a vibrant start-up company within the veterinary pharmaceutical industry. Since its inception in Australia in 2008 – and the UK in 2017 - the company is dedicated to its clients and is now looking for a candidate to support the ongoing growth and success of the business in a permanent, full time position.
The Bova UK team are led by experienced professionals in the pharmaceutical manufacturing industry.
In our customer service team, we are looking for candidates who are passionate about customer experience and able to thrive in a fast-paced, complex environment!
Operational Relationships:
Responsible to Customer Service Management; Operations Director; Accountable to Managing Director.
Qualifications: In order to discharge these duties successfully the applicant must be able to perform the roles outlined below to the satisfactory level and have obtained A levels/ NVQ / Degree equivalent qualifications.
Main Duties & Responsibilities
This job description gives a general outline of the duties of the post and is not intended to be an inflexible or finite list. It may, therefore, be varied so that changing needs of the service can be met, in consultation with the post holder.
Key responsibilities
- Process customer orders for medications as per company procedure
- Answer customer and internal phone calls and emails promptly and with a professional and compassionate manner
- Maintain positive customer relationships by responding to queries and escalating urgent matters
- Verify new customer accounts on the website as per regulatory requirements and address any website login related issues
- Validate customer identity as per company GDPR policy
- Review and update account changes for existing customers
- Perform or organize stock check on set intervals for stock line items as well as stationary and other admin related requirements and report to relevant department manager for further action.
- To comply with the organisation’s documentation policy
- To ensure all documentation associated with manufacturing activities is recorded contemporaneously and is written
- To assist with the filing and administration of documentation
- To ensure the working environment is maintained in a tidy state and to report the need for maintenance or repair work to operations director
General Skill Set required by Bova UK:
- Minimum education to A-Level or equivalent;
- Demonstrate an ability to read and interpret documents which relate to health & safety and regulations, operating and maintenance instructions, and procedure manuals;
- Demonstrate an ability to calculate basic and advanced figures which may include, but are not limited to, discounts, solutions strengths, concentrations, proportions, percentages, weights, and volumes;
- Must demonstrate an understanding of the importance of time management, following instructions and organizational skills;
- Must possess exemplary computer skills and knowledge and be able to adapt to and learn any new computer software that may need to be implemented;
- Have an ability to follow complex, multistep manufacturing instructions and manufactured in compliance with good manufacturing practice;
- Must be able to execute the physical demands required for this role including manual handling of equipment and materials;
- Must demonstrate a willingness to work with chemicals in the knowledge of potential side effects, and must ensure that all staff follow the procedures to ensure the safe handling of hazardous chemicals;
- Must demonstrate an ability to conduct complex procedures in an environment in which the noise level may be moderate, and be accurate and prompt;
- Must demonstrate an ability to perform repetitive work within a busy manufacturing environment
- Must have professional telephone etiquette skills or have the capacity and willingness to develop these.
- Must demonstrate excellent communication skills with other staff, suppliers, and customers
- Must be able to work on a multi-departmental level within the organization to accomplish the overall business goals
- Respond to correspondence (phone, email, mail or other) in a timely and efficient manner;
- Other reasonable duties as assigned by senior management on an ad hoc basis.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Work Location: In person
Application deadline: 11/08/2023
Reference ID: CS310123
