client services representative London, England
Job description
Sutton
£16.82 Per Hour
I am recruiting for a Housing Partnership who is looking for a Housing Officer. Housing experience is not required however you must have good telephone and admin skills, be resilient, empathetic and manage resident's expectations firmly and respectfully.
Main Responsibilities
To own individual enquiries, complaints and customer requests through to resolution.
To contribute to the process of continually improving Customer Access to quality, cost effective services.
To effectively use all relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information.
To carry out administrative services including duties related to customer contact.
You will be a self starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email and intranet/internet
You will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement.
You will provide first contact resolutions to our city's residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service.
