Client Services Manager London, England
Job description
Some careers have more impact than others.
If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.
We are currently seeking an individual to join this team in the role of Corporate Trust Client Services Manager - Structured Finance
The primary purpose will be to drive the Structured Finance Client Services proposition in developing and enhancing existing client relationships and to support the business’ growth plans. The job holder will be responsible for managing client relationships, with a focus on developing effective client relationships with key clients to ensure that service standards are delivered seamlessly, and that client queries are handled in a professional and effective manner.
In this role, you will be responsible for:
- Provide support to clients on a variety of tasks by acting as the central point of contact for each transaction for the Issuer Services business
- Ensure that Issuer Services undertakes its contractual obligations in a timely and accurate manner
- Job holder is expected to build and manage a medium size portfolio and build understanding and knowledge of transactions with different structures
- Build effective customer relationships ensuring that Issuer Services requirements are fully understood by the client
- Provide operational support and assistance (for the client portfolio) on any related issues to the Operations teams in Malaysia and India, and act as an escalation point for local management.
To be successful in this role you should meet the following:
- Strong verbal and written communication skills
- Strong networking and presentation skills required to build and enhance client relationships
- Ability to multi-task and manage frequently changing priorities
- Ability to understand Structured Finance transactions and the roles performed by agents
- Sound understanding of legal documentation governing roles/products supported.
The base location for this role is London
You’ll achieve more when you join HSBC.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
