Client Services Administrator Harlow, England
Job description
About Us
Court Enforcement Services Limited is one of the largest and fastest growing High Court and Civil Enforcement companies in the UK.
Since forming in 2014, we have managed over 100,000 High Court Writs and recovered more than £187 million for our clients. We work with legal professionals and creditors including utility companies, local authorities, businesses and individuals to recover unpaid County Court Judgements (CCJ’s) sooner rather than later.
We are also specialists in property-related enforcement including Commercial Rent Arrears Recovery (CRAR), Forfeiture of Lease and dealing with squatter and trespasser related issues. Delivering an approach that differs from traditional providers or panels we have worked tirelessly to earn our reputation as a leading High Court Enforcement company. We are committed to ensuring that fair treatment is embedded in every engagement with clients, customers and staff and we are also focused on protecting our clients’ brands and reputation.
Introduction
As Client Services Executive you will be responsible for liaising with clients, reviewing cases and providing scheduled and adhoc reports.
You will also be required to answer inbound client calls and emails.
Core Duties & Responsibilities
- Reviewing cases and case holdings on a regular basis to ensure service level agreements are being met.
- Liaising with clients via telephone, email and secure messaging.
- Providing support to client and claimants and advising of our processes.
- Monitoring the CMS diary, mailboxes and completing daily tasks.
- Maintain regular contact with client both by phone and e-mail.
- Create system generated reports based on the client’s requirements.
- Ensure all client feedback is captured and escalated where appropriate within the business to raise awareness of aspects that are working well for the client and highlight potential improvements.
- Update and maintain internal systems, including activity logging and client account information.
Other Duties & Responsibilities
Such Duties as directed by a Team Leader/Manager may from time to time be reasonably required.
Essential Skills
- IT literate – proficiency with Microsoft Word and Microsoft Excel
- Ability to work on own initiative and prioritise workloads
- Good organisational skills
- Team player
- A quick learner
- Adaptable
- Excellent Attention to Detail
Qualifications
Good level of general education to GCSE's or GNVQ/NVQ qualification or equivalent.
Additional Factors
- Ability to work in a nondiscriminatory manner, in accordance with the Company's Equal Opportunities Policy.
- Can demonstrate integrity.
- Ability to deliver results and meet company expectations.
Desirable
- Enthusiastic
- Able to work under pressure
- Knowledge of debt recovery/enforcement
Job Type: Full-time
Salary: £23,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
