Client Service Team Leader United Kingdom
Job description
Client Service Team Leader
Saint Helier
As a Barclays Client Service Team Leader, you’ll be responsible for delivering specialist support and service to Private Bank clients through your inspirational leadership and commitment to people development. You’ll drive industry leading client experience through the management and development of their teams and lead a team of Services Executives. In your role, you will ensure stakeholder relationships with Private Bank and Operations teams are managed on a day to day basis, ensuring a seamless end to end delivery of service.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
- Being responsible for the delivery of expert service from your teams to clients using multi-channel communications options (including telephone, email, and fax)
- Ensuring Client Services provide a bespoke service, demonstrating ownership of all client queries and acting as the main point of contact for all the client
- Ensuring that all of the team and business goals are met, through their leadership
- Owning and managing customer complaints, adhering to the complaints and escalation procedures, and maintaining accuracy and quality levels at all times
- Working with the team to resolve complex queries and be responsible for considering all possible implications of the solutions and to deliver a first class client experience
- Building relationships and team working between all teams, ensuring that Client Service Teams work consistently
What we’re looking for:
- Excellent negotiator with practiced influencing skills, to ensure their team deliver the best service possible to our customers
- Capable of working under pressure and able to prioritise and manage their own workload whilst providing consistent solid support to their team
Skills that will help you in the role:
- Standard Grade or equivalent
- Professional learning in a leadership or management discipline would be beneficial
- Coaching and developing colleagues
- Knowledge of Client Service Centre systems and processes
Where will you be working?
We have two offices in Jersey situated in the heart of St Helier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.
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