Client Service Executive – Government Banking Support Team Knutsford, England
Job description
Client Specialist Executive – Government Banking
Knutsford
As a Barclays Client Specialist Executive, you will be joining the Government Banking Team. You will be working closely with the Relationship Team to provide high quality service to a portfolio of government clients. You will be instrumental in providing excellent service to the bank’s corporate clients. Additionally, you will use available tools and resources to handle servicing requests and general queries from clients in the most efficient way. Full training is provided, so no prior experience is necessary.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances.
• Dealing with questions and requests from clients and colleagues via telephone and email
- Providing excellent assistance and advice to clients and colleagues
- Delivering excellent client satisfaction and working towards service level agreements
- Developing client relationships through proactive client care, operational risk control and knowledge of products
- Acting as an expert advisor for products, processes, and technical functions
- Actively finding opportunities for clients to transfer to more efficient and cost-effective technologies
- Overcoming client objections, recording/managing complaints, and escalating appropriately
- Adhering to compliance, procedures, and guidelines and accurate record keeping
What we’re looking for:
• Excellent customer service skills
- Clear, concise, and accurate communication ability
- Having good attention to detail
- Excellent computer literacy
• Proven pro-activity skills
- Adaptability to change
- Appetite for learning new products and self-development
- Ability to suggest ideas and contribute towards improvements in the workplace
Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus, just outside Manchester, is our tech command centre and the heart of our global operations. The campus is set in a beautiful, green environment and has a gym, outdoor tennis, football, and cricket areas, staff restaurant, coffee shops, and a shuttle bus service.
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