Client Service Administrator Aberdeen, Scotland
Job description
About The Role
About the role:
We’re looking for a Client Service Administrator to join our Occupational Health team in Aberdeen, on a full-time permanent basis. The role is based on-site in Aberdeen, working Monday-Friday during office hours.
As a Client Service Administrator, you will work closely with our Occupational Health team and other internal stakeholders, to deliver a comprehensive administrative service to our clients, suppliers, and patients.
This is an exciting, fast-paced opportunity, that will see you play a key role in a multi-disciplinary team. Previous experience of working within an administrative function in occupational health would be highly advantageous, but not required.
What you will do:
- Respond to all emails and phone calls in a timely manner, ensuring service level agreements are adhered to.
- Manage the administration of medical bookings and appointments, effectively and accurately as required.
- Share medical assessments and results to clients in a timely manner. Alongside managing the close out of case-management, as per operational procedures.
- Securely manage medical and personal documentation, ensuring paperwork is accurately completed and uploaded to the patient record system.
- Escalate any clinical diary issues for support and resolution, working to resolve any service issues with the operational teams.
- Assist with financial queries, raising purchase orders as per requirements.
About you:
- You will have an excellent knowledge of all Microsoft software, including Outlook, Word, and Excel.
- Previous customer service experience, with a desire to deliver an outstanding customer experience.
- Excellent time management, interpersonal and communication skills.
- Hold the ability to prioritise and manage workload effectively.
- Previous experience within an administrative function.
What's in it for you
- 31 days Annual Leave
- Pension
- Private Medical Insurance
- Parental Leave (Various)
- Free/Discounted Legal Access
- Life Assurance
- Critical Illness Cover
- Tastecard Membership
- Coffee Club Membership
- Onsite Parking
- Free Flu Vaccine
About Us
Our Occupational Health services here at TAC Healthcare are second to none. Our team is clinically led and always striving to provide excellence. Working across multiple sectors including offshore oil/gas, energy, construction, healthcare and financial services, we offer comprehensive services from Offshore Medics, Topside Support, to Health Surveillance and Mental Health Services.
We have ambitious plans to bring our services and solutions to new settings in 2023, so growth really is central to our story.
