Client Response Team Handler Cardiff, Wales
Job description
Closing date
05/10/2023
Would you like to join a progressive and innovative law firm to shape and mould your career? Do you want to work in a diverse and talented environment with the opportunity to take your career beyond your expectations? If so, then come work with us at Admiral Law.
We specialise in road traffic accident claims. We understand that motor accidents are very distressing and can be confusing, especially if you’ve never had to deal with an insurance claim before. We provide extensive training to provide our dedicated team with the skills to take the weight off clients’ shoulders and deal with claims in a timely and efficient manner.
We’re proud to be co-owned by both the Admiral Group and Lyons Davidson Limited. Admiral Group was the second Welsh company to join the FTSE 100 and, according to the Sunday Times’ Best Place to Work 2019, the 1st best place to work in the UK!
About this role:
This is a contact centre based role. As a Client Response Team handler, you will be the first point of contact for our clients and other organisations wishing to speak with us in relation to a road traffic accident claim. Your role will be to make a great first impression, listen carefully and gather information to help the caller and direct them to the correct team who will deal with their query. Once you are confident taking calls, you’ll be provided with further training to respond to various types of correspondence including post and online messages from our clients.
After comprehensive training, you’ll be able to offer excellent client care whilst taking calls. You’ll also benefit from on-going training to ensure you’re always up to date with the latest policies and procedures to deliver the best service possible.
About you:
- Confident speaking on the phone.
- Excellent attention to detail and listening skills.
- Calm, professional phone manner.
- The ability to be proactive in a fast-paced environment.
- Enjoy sharing ideas and experiences with colleagues, helping us to work in smarter and better ways.
So, if you have an eye for detail, deliver fantastic client care or simply want to kick start your career in law we would love to hear from you.
Key information:
- The start date for this position will be 13th November.
- If successful after application stage, you will be invited to attend a screening interview with the member of the recruitment team. This will be completed over a phone call.
- The next step will be attending a group Meet and Greet in the Cardiff office on the 12th October.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.
All qualified applicants will receive equal consideration for employment.
Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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