client relationship manager London, England
Job description
Our client is an international financial services training provider which is headquartered in the UK. Their client base includes some of the world’s largest banks, asset managers and insurance companies.
Well established and growing, they have an opening for an experienced Client Relationship Manager who is fluent in Arabic and who will own and build customer relationships throughout the Middle East region.
The role has the following responsibilities:
- Proactively develop client relationships, anticipate and provide solutions to client needs and prioritise client satisfaction.
- Execute cross-selling and up-selling techniques to grow opportunity value and the desired seasonality of the growth plan.
- Meet or exceed agreed performance targets and objectives, particularly those relating to new client acquisition, product sales and client growth targets.
- Own all aspects of sales and account management for allocated territories/countries within the Middle East. Clients and prospects will be retail, corporate and central banks.
- Lead generation, follow ups, face-to-face meetings, written proposals & RFPs, and new business pitches.
- Conduct periodic reviews to ensure clients are satisfied with the services provided.
- Achieve targets and KPI’s
- Manage and forecast sales pipelines effectively.
- Work with Product to deliver solutions, services and products that are appropriate to client needs and improve client engagement.
- Work in partnership with colleagues across the business to improve connectivity, deliver exceptional standards and quality of service across all interactions with clients or other professionals.
- Work effectively with the broad network of delivery partners.
Requirements:
- At least 3 years’ of experience in a similar role, ideally within a training or eLearning sales environment.
- Proven ability to identify and meet client needs through a range of products and services.
- A track record of selling effectively to the banking sector with the ability to pitch business proposals and persuade and influence at a senior level.
- Ability to differentiate from the competition through the delivery of a responsive and proactive approach to relationship management.
- Experience of engaging with clients at a strategic and transactional level, using insight to influence outcomes.
- Excellent interpersonal skills and ability to network and build relationships across clients, colleagues, and key stakeholders.
- Work effectively in a fast-paced environment managing workflow across different lines of businesses/departments including accurate proposal documentation, CRM data, information sharing between teams.
- Ability to develop a thorough knowledge of all product areas.
- Fluency in spoken and written Arabic is preferred
- Ability to work from the London office at least 1 day per week plus be able to fly out to meet clients regularly is required.
Job Type: Full-time
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you sold learning/training related solutions to banks or financial services firms before?
Education:
- Bachelor's (required)
Experience:
- Account management: 3 years (required)
- sales: 3 years (required)
Language:
- Arabic (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
Application deadline: 25/07/2023
Reference ID: Ar1
Expected start date: 21/08/2023
