Client Relationship Manager Saint Marylebone
Job description
About The Role We have brand new opportunity to join us as a Client Relationship Manager, at AML London, working across our Centres in the heart of London. AML Marylebone and AML Harley Street are based in the vibrant London, both sites are rated as ‘good’ with CQC. We have a good team, and we are keen on developing staff. We have a wide mix of patients, including Private, VIPs and NHS patients. We have close relationships with consultants and radiologists. You will be working with our Business Development Team to identify and develop any growth opportunities. You will be responsible for supporting with procuring new clients through different methods, so a strong working knowledge of products and services offered by Alliance Medical is essential. Your responsibilities will include, but are not limited to: Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. Attending networking activities to research and connect with prospective clients. Maintaining meaningful relationships with existing clients to ensure that they are retained. Suggesting upgrades or added products and services that may be of interest to referrers. Crafting business proposals and contracts to draw in more revenue from referrers. Negotiating with clients to secure the most attractive prices. Reviewing clients' feedback and implementing necessary changes. Remaining in tune with trends in consumption to ensure that our offerings remain relevant. Previous experience in a business development role is essential, and we are ideally looking for individuals who have previous experience in a healthcare setting so that you understand the market that we are operating in. Please note that we will be interviewing throughout the duration of this advert. Therefore if you are interested in this role an early application is advised as we may close the advert prior to the advertised date. Skills And Experience As a successful candidate you must be able to demonstrate: Support the allocated private Centre Managers develop and implement a sales and marketing plan for each site Work with AML Centre manager and other internal stakeholders to identify and develop opportunities for growth in private patients To retain existing referrers and their revenue contribution. To actively identify, manage and secure business from referring organisations to grow additional revenues. Develop networks and relationships within insurance companies, solicitors, occupational health organisations and other groups to maximize opportunities within local geographical areas. Negotiate and agree commercial terms with private customers (in conjunction with Centre Manager/ General Manager/ Commercial Director as relevant) Provision of comprehensive management reporting information on the status of the sales and marketing plan Provide the centre manager with activity reports and keeping the centre review plan up to date Ensuring all agreements include an SLA and correctly set up in our booking system Support the development of a marketing plan for private patients To monitor trends in referrals continuously in order to identify opportunities to increase business and to pick up indicators of potential dissatisfaction. Share best practice with your peer group Actively support, through your actions, the marketing and promotion of the company Planning and hosting networking and educational events to drive business opportunities and manging an educational and event calendar. About Alliance Medical Alliance Medical are Europe’s leading independent provider of imaging services. We combine service excellence and innovative imaging technologies to improve patient care and support NHS and independent organisations with their ongoing imaging requirements. Our approach has delivered consistent company growth for more than 30 years. We live by our company values to ensure the highest level of patient care: Our Values Leaders, managers, and supervisors have a particular responsibility to be role models in terms of how they demonstrate these values themselves and how they engage their teams to work in this way. Collaboration: We work together and in partnership for all our patients. We respect expertise and combine it to achieve more. Excellence: We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect. Learning: Knowledge and understanding comes from learning. At Alliance Medical we are committed to ensuring that each and every one of us keeps on learning and that we continuously look for improved ways of working. Efficiency: Efficiency in healthcare means more patients get better care. We constantly seek new ways to use the scarce resource of healthcare more intelligently so that more people can live longer, fuller lives. Openness: We act with transparency and honesty in everything we do, where staff are encouraged to speak up to ensure a safe and secure environment for our patients.
