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Client Relation Executive, Clients & Industries

Connect to your Industry

Clients and Industries (C&I) is 400-strong enabling function of varied disciplines, with a common purpose of enhancing Deloitte’s reputation, relationships and revenue in the market. The Client Relationship Executive (CRE) plays a pivotal role, working alongside the Lead Client Service Partner (LCSP) to bring the best of Deloitte to our clients. Our CREs focus on our priority account which are often sophisticated and complex in their nature, industry-leading or ‘house-hold’ names, and are regional, national and global in their footprint. CREs develop strength and depth in relationships, partner with the client and account team to leverage opportunities for growth. We’re excited to offer a number of CRE opportunities to both internal and external candidates looking for an exciting, challenging, commercial, autonomous, relationship-focused, and client-centric role.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The CRE role will focus on specific accounts within an industry, sector or dimension of the firm to support the LCSP by driving connections between people, insights and solutions across the firm and into the client. The CRE will work to develop their own relationships at the client in order to understand their culture, people and issues. The CRE will work collaboratively across the account team(s), industry leadership, the CRE team, C&I and Businesses.

• Regularly interacting and relationship building with client stakeholders and influencers/buyers; Identifying and offering insights, thought leadership and points of view to the client
• Developing a deep understanding of the propositions available across the Firm as well as the clients, sector and industry; Coordinating the Sales Pipeline and enabling the team to achieve revenue targets; Working with the team to develop and execute a 3 year account outlook and annual campaign strategy
• Leading knowledge sharing amongst the team and providing team coaching on client challenges and trends
• Leveraging stakeholder relationships to drive action and be the focal point of communications and activity on the account;
• Reviewing and sharing information on client buying and the competitor landscape; Maintaining financial oversight and reporting for the account; Supporting in the development of an annual business plan and building knowledge of alternative pricing and delivery models.
• appropriately and effectively monitor the risk profile on the account and compliance with compliance with contractual obligations
• Sharing best practice and enhancing the CRE community and contributing to the enhancement of the industry and sector community by sharing client insights;

Connect to your skills and professional experience

To be successful in this role you must be proficient in Office 365 tools including leveraging intelligence through CRM systems, quantitatively literate, confident with financial reporting and seeing the ‘story behind the numbers’ and identifying trends. You will need to possess strong emotional intelligence, demonstrable success in building rapport and credibility with a range of people at different levels of seniority which will enable you to have the ability to make an impact that matters

Essential

• Successful networker, an individual with a passion for making connections
• Excellent stakeholder management, skilled in negotiating with and

influencing key stakeholders

• Excellent project management skills, with a strong track record of

executing projects and initiatives to tight deadlines

• Experience in a client relationship management role

Desirable

• Professional services experience or knowledge of large, global, matrix style

partnership organisations

• Project management qualifications
• Strategy & Operations or Engagement role experience
• Knowledge of procurement, pricing and contracting
• International experience or working with clients with a global footprint
• We are particularly interested in candidates who have experience in one or

more of the following industries/sectors: Banking & Capital Markets,

Insurance, Investment & Wealth Management, Real Estate, Consumer,

Technology Media and Telecommunications, Government & Public Sector,

Energy, Resource & Industrials, Healthcare and Lifesciences, Privately

owned businesses including private equity

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”

• Lisa, Enabling Functions

Connect to your agile working options

Location: The home office of this role is UK based however there will be regular travel required to London as this tends to be where many of our clients have their Head Offices

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers