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Connect to your Industry

A key role in helping our Financial Services Industry deliver its strategic growth ambition. As the Client Programme Lead for our Financial Services Industry team, you will work with Senior Leaders to execute our ambitious plans for above market growth.

This is a unique opportunity to be at the heart of an innovative change programme to scale a professional services business through a period of market disruption. We have identified a set of initiatives that we need to take a programmatic approach to – we are looking for a dynamic and driven Transformation Programme Manager to drive the Client Programme forwards. The programme covers all areas of client service – if you have a passion for building distinctive client relationships and the insight to harness the operational infrastructure to scale behavioural change in this area, this is the role for you.

We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.

If you would like to hear more about our flexible working arrangements, please let us know.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The Client Programme Manager works closely with the Financial Services Executive team to execute on our priority growth initiatives relating to clients.

You will be responsible for establishing the programme governance and reporting across a number of strategic and integrated change initiatives as well as reinvigorating our discipline around client portfolio management in Financial Services.

Specific responsibilities include:

• Contribute to the evolution, development and implementation of the long- term client relationship development strategy within Financial Services
• Lead and manage the delivery of the Client Programme in Financial Services working very closely with Sector Leads, Lead Client Service Partners (LCSPs) and their teams.
• Lead and manage the annual planning process required to design, plan and implement our account support needs for Financial Services.
• Manage the Industry Learning and Client Relationship development cash budgets.
• Work with colleagues in our wider Clients and Industries team to bring the best of the Firm to our Financial Services clients.
• Generate and track management information across the programme – including Impact and Return on Investment where appropriate.
• Drive continual improvement in our Client Portfolio Management disciplines.

Connect to your skills and professional experience

Essential

• Proven experience of leading successful programmes on time and within budget
• Experience of working with clients and building relationships in a Professional Services environment
• Confidence in dealing with senior individuals in the firm and tenacity in following up and making things happen
• Be a self-starter who shows initiative, identifies opportunities and successfully executes
• A strong team player - needs to be flexible, proactive and resourceful, and show evidence of working with others to get things done
• Excellent communication skills, both in person and in writing
• Able to influence and form relationships at all levels of the business
• Excellent organization and management skills, including budget management

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

Deloitte has provided me with outstanding support as a new parent and enabled me to take nine months of parental leave and to work flexibly since I returned to work.

• Jim, Enabling Functions

Connect to your agile working options

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You’ll be joining one of our innovative virtual communities. Which means you’ll be part of the London team. You’ll spend most of your time working from home like all of your London colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You’ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We’re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we’re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our locations.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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