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Job Description

We are currently looking to recruit a Client Partner Team Leader who will help us strategically expand our footprint in the North East market within the United States by leading a team of CPs, as a Client Partner. This leader will be responsible for:

• Leading the strategic customer growth initiatives within our existing customer base
• Owning client relationships
• Leading, growing, and mentoring a team of 2-4 client partners each with a responsibility for about 15% of the total client portfolio
• Strategizing and directing the team in accordance with revenue growth targets
• Having full P&L of and owning the book of business

Qualifications

• 12+ years of proven Account Manager, Key Account Manager, or Account Executive experience in global services-delivery organizations
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot), MS Office (particularly MS Excel and PowerPoint), and Google Suite Tools
• Experience in delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field required, Master’s Degree preferred

Responsibilities

The leader’s success in this role will be measured by the ability to successfully execute the below Customer Account Management and Success Functions:

• Owning and growing a portfolio of accounts with $15+ million in revenue per year
• Defining, owning and executing on a strategic client growth plan for the team
• Meeting or exceeding assigned revenue targets by identifying and delivering insightful, value-added solutions that address complex client issues, manage profitability of the engagements and the vertical
• Seeking out and identifying new revenue opportunities at existing and new clients
• Recruiting and maintaining talent within the group; managing a talent agenda to ensure team has appropriate growth opportunities
• Serving as the lead point of contact for all customer account management matters
• Building and maintaining strong, long-lasting client relationships
• Negotiating long-term contracts and closing agreements to maximize both revenue and margin
• Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Delivering quarterly business updates to clients and Relevantz leadership
• Developing new business with existing clients
• Tracking and managing pipeline, forecast, and key account metrics in order to accurately project revenue targets for the current year plus the first 6 months of the next
• Preparing detailed internal reports on account status, to be reviewed monthly
• Assisting with challenging client requests or issue escalations, as needed
• Internal evangelism of our customers, their needs, struggles, and successes to ensure that the entire organization understands and empathizes with our customer base

Proficiencies

• Customer Retention – Proven track record of ensuring high customer retention rates
• Revenue Retention – Ability to retain existing customer revenue, to mitigate any revenue loss by proactively mitigating project, resource and approval process related issues with customers
• Revenue Expansion – Ability to mine existing accounts for all cross sell and upsell opportunities by understanding the customer road map, pain points, new opportunities, and competitive weaknesses
• Pipeline Creation and Management – Ability to create and manage a pipeline with accuracy in order to accurately report revenue projections to the business
• Consultative and Solution Selling –Ability to have conversations with existing customers, ask probing questions, use active listening, and avoid selling to the customer in the first meeting in order to return for a second meeting, to suggest solutions to the problems uncovered in the first meeting
• Purchase & Budget Process – Ability to determine and understand customer budgeting and purchasing process and cycles in order to ensure an adequate budget is allocated to Relevantz projects during the correct time within the customer budget planning cycle.
• Stakeholder Management – Ability to present the account health to the internal (Relevantz) and external (Client) steering committees at regular intervals and to communicate the account strategy and goals to all the team members to ensure that everyone is aligned