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Investment Banking, Operations

Investment Bank

274513BR

London

Full Time

Would you like to help us enhance our client experience, now and for the future? Are you client orientated with high risk awareness?
In Operations we are the experts in how the firm operates. Our vision is to always enhance the client experience now and for the future. To succeed our people must:

• drive the organisation forward by working with purpose and passion.
• deliver excellence.
• know what our clients want and need.

We're looking for a Periodic Review Business and Outreach Analyst to:

• handle daily escalations from our internal teams and the business, for periodic reviews
• create data sets and management information to provide information of case escalation status to management and the business
• identify case solutions based on policy, to progress cases
• support control and governance on case work flow
• identify process simplification and process improvement
• work across teams and functions to get the best solution or course of action.
• execute the processes and controls you are responsible for in a timely, accurate and compete manner
• ensure compliance with legal, regulatory and statutory requirements and with internal polices and contracts.

You'll be working in the Periodic Know Your Client Review Team in the sub team for Client Outreach and Escalations team based in London. The team acts as a key escalation point between the offshore team and the EMEA Business and Clients.
We maintain relationships with key stakeholders globally including onshore and offshore locations. We see that all internal and external client queries relating to BAU are acknowledged and responded to in a timely and appropriate manner and that BAU is tracked and controlled in order to meet required timeframes.
The team contains a diverse mix of people with multiple years of experience across different areas of Operations. Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.